Latoya Burke
customer service representative
calgary,AB
Summary
Dedicated customer service professional, with many years of experience handling customers inquires resolving complaints and maintaining high customers satisfaction levels. I am seeking a customer service position where I can utilize strong communication skills and provide excellent support to customers.
Overview
22
22
years of professional experience
Work History
Hairstylist
Hair By Bella
calgary, AB
01.2004 - Current
- Styled hair using advanced cutting and coloring techniques to meet client preferences.
- Consulted with clients to understand their desired looks and recommend suitable styles.
- Maintained a clean and organized workstation to promote a welcoming environment.
- Managed appointment schedules to optimize client flow and reduce wait times.
- Promoted hair care products tailored to individual client needs for enhanced satisfaction.
- Researched current trends in hairstyling to offer clients the latest options available.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
Personal Support Worker
Elm Grove Living Centre
04.2019 - 11.2023
- Assisted residents with daily living activities and personal care.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Developed positive relationships with clients by demonstrating empathy and respect for their needs.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Built strong and trusting rapport with clients and loved ones through effective communication and active listening.
- Facilitated recreational activities to enhance resident engagement.
- Communicated effectively with healthcare teams about resident needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Facilitated communication between healthcare providers regarding the status of each client's health.
Education
High School Diploma -
Adult Education Centre
Mississauga, ON06.2012
Some College (No Degree) -
Sheridan College
Brampton, ONSome College (No Degree) - Communication Design
Marvel Beauty
Some College (No Degree) - Academic Upgrading
Sheridan College
Brampton, ONSkills
- Advanced cutting
- Color techniques
- Client consultation
- Trend research
- Appointment management
- Customer relationship management
- Service promotion
- Time management
- Hair care products
- Effective communication
- Precision cutting
- Active listening
- Emotional support
- Hair removal
- Customer consulting
- Appointment scheduling
Timeline
Personal Support Worker
Elm Grove Living Centre
04.2019 - 11.2023
Hairstylist
Hair By Bella
01.2004 - Current
High School Diploma -
Adult Education Centre
Some College (No Degree) -
Sheridan College
Some College (No Degree) - Communication Design
Marvel Beauty
Some College (No Degree) - Academic Upgrading
Sheridan College