Latonya Bentley
Toronto
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
20
20
years of professional experience
Work History
2ndCook
The Fairmont Royal York
06.2000 - 08.2020
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Contributed positively towards overall establishment success through dedication, hard work, and a customer-focused approach.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Restaurant Hostess
Coras
03.2013 - 07.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Red Lobster
03.2011 - 06.2013
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Jean Vanier Catholic Secondary School
Toronto, ON06.1996
Skills
- Food Preparation
- Knife Skills
- Sanitation Practices
- Food presentation
- Menu Planning
- Food handling
- Cooking techniques
- Cooking
Languages
English
Elementary
Timeline
Restaurant Hostess
Coras
03.2013 - 07.2016
Restaurant Hostess
Red Lobster
03.2011 - 06.2013
2ndCook
The Fairmont Royal York
06.2000 - 08.2020
High School Diploma -
Jean Vanier Catholic Secondary School
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