Latonya Bentley
Toronto,Canada
Summary
Dedicated and engaging customer service professional with experience working in hospitality industry. Known and recognized for outstanding ability to create a welcoming environment through excellent customer service, a warm personality, and excellent communication skills. Brings experience in managing time efficiently, adapting to fast-paced settings, and contributing to positive team dynamics. Passionate about delivering memorable experiences and committed to supporting overall team success.
Overview
25
25
years of professional experience
Work History
Driver
Uber Eats and Door Dash, Uber/Door Dash Food Delivery
06.2021 - 04.2025
- Provided excellent customer service while working different shifts,weekends and holidays. Demonstrated strong skills working effectively in a fast-paced environment. Proved to be self-motivated, with a strong sense of personal responsibility.
2nd Cook
The Fairmont Royal York
06.2000 - 08.2020
- Demonstrated strong customer service skills while working as a part of hospitality team; proved to be an effective a team player: completing orders and tasks in a timely manner, sharing best practices and providing support to newly hired team members.
Sales Associate
Adidas Store
06.2013 - 07.2020
- Created warm and friendly environment while meeting customers; demonstrated strong customer service skills, resulting in customer referrals and repeat business.
- Ensured visual appealing of shelves with merchandise, engaged customer and ensured effective promotion.
- Maintained workplace in order, always ensured cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Was recognised by management for customer focus, effectiveness and dedication.
Suite Attendant
Air Canada Centre
03.2011 - 06.2013
- Performed opening and closing duties, including setup, cleaning, restocking, and securing work areas. Maintained cleanliness and organization of mini fridge, tools, and tables throughout shift.
- Ensured friendly and welcoming environment while meeting guests; created warm atmosphere of friendliness.
- Proved to be an effective team player was sharing best practices and showing ropes to newly hired team members; provided help with problem solving; proved to be a effective in conflict resolution
- Consistently demonstrated customer focus and attention to the needs of customers
Education
Catering Management
George Brown College
Toronto, ON01.2001
Skills
- Customer Focus
- Critical Thinking
- Problem Solving
- Attention to Detail
- Tact and Diplomacy
- Dedication
- Effective Team Player
- Effective Communicator
- Good Listener
Languages
English
Full Professional
Timeline
Driver
Uber Eats and Door Dash, Uber/Door Dash Food Delivery
06.2021 - 04.2025
Sales Associate
Adidas Store
06.2013 - 07.2020
Suite Attendant
Air Canada Centre
03.2011 - 06.2013
2nd Cook
The Fairmont Royal York
06.2000 - 08.2020
Catering Management
George Brown College
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