LATISHA ROSS M
SHERWOOD PARK,AB
Summary
A dedicated, hard working, reliable and efficient professional with 13+ years of combined hospitality and administrative experience. Strong background in administrative and client service roles. Skilled at delivering high-quality customer service and managing daily operations in fast-paced settings. Willingness to learn new skills and further develop new ones.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Medical Receptionist
Sheridan-Jonah and Boyal Family Practice
Oakville, Ontario
09.2024 - 12.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Managed patient records using Electronic Medical Records (EMR).
- Managed multi-line phone and voicemail handling.
- Maintained patient confidentiality (PHIPA compliance).
- Professional and compassionate patient communication.
BARTENDER/MANAGER
Moxies
Mississauga, Ontario
03.2023 - 10.2025
- Delivered exceptional customer service in a fast-paced environment, maintaining professionalism and accuracy under pressure.
- Managed daily operations as a sole bartender, preparing and serving food and beverages while ensuring compliance with safety and hygiene standards.
- Supervised and supported team members to maintain workflow efficiency and service quality.
- Resolved conflicts and addressed customer concerns with tact and diplomacy.
ADMINISTRATIVE RECEPTIONIST
Vibrant Healing
Barrie, Canada
01.2018 - 01.2023
- Greeted and assisted clients with scheduling, inquiries, and service coordination in a healthcare and wellness environment.
- Processed insurance billing, payments, and patient documentation with accuracy and confidentiality.
- Maintained organized records and supported administrative workflows to ensure clinic efficiency.
- Assisted with office cleanliness, supply management, and day-to-day clerical duties.
BARTENDER/SERVER
The Keg
Toronto, Canada
01.2014 - 01.2018
- Provided premium residential, commercial, and short-term rental cleaning services with a focus to detail, efficiency and client discretion.
- Collaborated with agents and property managers to prepare homes for listings, open houses, and moving transitions.
- Maintained strong relationships with high-end clientele by managing day-to-day household needs, organizing schedules, and overseeing home presentation.
- Trusted with key holder responsibilities, confidential client information, and the overall care and appearance of luxury properties.
- Consistently recognized for professionalism, reliability, and delivering results that exceed expectations.
Education
Bryan College of Applied Health and Business Sciences
Skills
- Excellent Communication and Interpersonal skills
- Strategic thinking and Problem solving
- Patient and Client Support
- Strong Organizational and Administrative Abilities
Certification
Smart Serve
Timeline
Medical Receptionist
Sheridan-Jonah and Boyal Family Practice
09.2024 - 12.2025
BARTENDER/MANAGER
Moxies
03.2023 - 10.2025
ADMINISTRATIVE RECEPTIONIST
Vibrant Healing
01.2018 - 01.2023
BARTENDER/SERVER
The Keg
01.2014 - 01.2018
Bryan College of Applied Health and Business Sciences