Latisha Lennon
1208-311 Dixion Road,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty at Sephora through expert customer service and product knowledge. Skilled in organization and multitasking, demonstrated by efficiently managing diverse tasks at Shoppers Drug Mart. Achieved significant improvements in customer engagement and sales through innovative upselling strategies and team collaboration.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Shoppers Drug Mart
Markham, ON
02.2017 - 06.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Security Guard
Aerodrome Security
Mississauga
04.2015 - 02.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Sephora
Vaughan, ON
01.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
St. Marguerite D'Youville Secondary School
Brampton, ON06.2011
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Upselling strategies
- Retail experience
- Products knowledge
Languages
English
Timeline
Beauty Advisor
Shoppers Drug Mart
02.2017 - 06.2018
Security Guard
Aerodrome Security
04.2015 - 02.2017
Customer Service Representative
Sephora
01.2015 - 06.2016
St. Marguerite D'Youville Secondary School