LaTisha Andrews
Huntington Beach
Summary
Dynamic leader and problem-solver with a proven track record in hospitality, enhancing guest satisfaction and streamlining front desk operations. Expert in hospitality and office administration, I excel in staff training, leadership, and implementing efficient procedures. Achieved positive feedback through exceptional customer service, demonstrating both hard and soft skills essential for high-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Embassy Suites
11.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Assistant Front Desk Manager/ Hotel Champion
Holiday Inn Express Hotel
12.2019 - 03.2024
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Supervised front desk staff consisting of 6 employees.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Provided resources for training new employees and ongoing training for current staff.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
Office Administrator
Dvannoy Trucking
10.2005 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Education
High School Diploma -
Muldrow High School
Muldrow, OK05-2004
Skills
- Customer service
- Hospitality
- Office administration
- Guest services
- Problem-solving skills
- Staff training and development
- Cash handling
- Leadership and supervision
Certification
CPR/AED/First Aid: NationalCPRFFoundation
Infant-Child-Adult
ID #: D58E6E EXP: 06/15/2026
Timeline
Front Desk Agent
Embassy Suites
11.2024 - Current
Assistant Front Desk Manager/ Hotel Champion
Holiday Inn Express Hotel
12.2019 - 03.2024
Office Administrator
Dvannoy Trucking
10.2005 - 12.2014
CPR/AED/First Aid: NationalCPRFFoundation
Infant-Child-Adult
ID #: D58E6E EXP: 06/15/2026
High School Diploma -
Muldrow High School
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