Latina Gutierrez
Sacramento
Summary
Dynamic professional with extensive experience in case management and supervisory roles, notably at SPPlus Parking. Proven track record in crisis intervention and process improvement, enhancing service quality. Skilled in HMIS documentation and team collaboration, effectively advocating for clients and ensuring operational efficiency in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Special Event Supervisor/On call lead
SPPlus Parking
Sacramento
01.2023 - Current
- Oversaw parking lot operations during large events to ensure efficient vehicle flow and customer satisfaction.
- Supervise up to 36 employees across six parking facilities
- Communicated event schedules to guests and staff effectively.
- Supported event staff by managing errands and performing required tasks.
- Served as an ambassador for the organization by providing friendly customer service throughout each event.
- Compiled detailed reports on event attendance, sales figures, and customer feedback to inform future event planning.
- Supervised daily operations of parking facilities to ensure smooth workflow.
- Trained staff on customer service protocols and safety procedures.
- Implemented process improvements to enhance service quality and operational efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Processed financial documents for audits and accounting purposes.
- Addressed customer concerns by providing prompt resolutions.
- Monitored safety compliance and reported incidents to management.
Lead Case Manager
Insight Housing
Sacramento
09.2020 - Current
- Deliver intensive housing and vocational case management services
- Conduct initial screenings and eligibility determinations for new client referrals
- Develop individualized budgets and service plans
- Conduct home visits and weekly goal-setting meetings
- Coordinate services including VA enrollment, employment assistance, healthcare, substance abuse treatment, and mental health services
- Advocated for clients with service providers and community resources, enhancing access to essential services.
- Monitored case progress and adjusted plans, ensuring alignment with client needs and goals.
- Oversee SSVF intake process and maintain electronic case files
- Maintain HMIS records, ensuring data entry within 24 hours of service delivery
- Provide street-based outreach to homeless veterans
- Collaborate with housing specialists to maintain landlord partnerships
- Developed partnerships with community organizations and agencies, facilitating continuity of care for clients.
Outreach Specialist
Berkeley Food & Housing Project
Sacramento
06.2020 - 09.2020
- Conducted street outreach to connect individuals and families experiencing homelessness with essential services
- Coordinated with community partners and healthcare providers to ensure comprehensive support for clients
- Use motivational interviewing to engage vulnerable populations
- Complete program pre-screens, assessments, and intakes
- Maintained accurate, confidential documentation to uphold program integrity and client trust
Family Advocate (MHA III)
Uplift Family Services
Sacramento
10.2016 - 09.2020
- Delivered culturally informed and trauma-informed care
- Demonstrated coping techniques and empowerment strategies, enhancing clients' ability to navigate challenges
- Contributed to Child & Family Team (CFT) meetings, facilitating collaborative decision-making for family-centered care
- Connected families to community resources and natural supports
- Supported parents and caregivers through peer-led initiatives, fostering resilience and connection
Residential Counselor
Children’s Receiving Home of Sacramento
Sacramento
01.2016 - 09.2016
- Supervised and supported youth in residential care to foster a safe and nurturing environment
- Monitored behavior and documented treatment progress to track and enhance individual development
- Supported emotional development and crisis stabilization
- Ensured safety, hygiene, and daily living needs to promote well-being and stability
Counselor/Case Manager
Ready 4 Change
Sacramento
01.2014 - 06.2016
- Counseled at-risk youth to promote resilience and personal development
- Guided clients in achieving education and employment goals to enhance self-sufficiency
- Connected clients to community-based services
- Facilitated group therapy sessions (2–4 weekly) to support emotional healing and peer connections
AOD Counselor Intern
National Council on Alcoholism and Drug Dependence (NCADD)
Sacramento
09.2014 - 12.2014
- Partnered with healthcare team to create tailored treatment plans, enhancing client care
- Facilitated recovery support groups, empowering individuals to pursue their recovery journeys
- Linked individuals to community-based services, ensuring comprehensive support for their recovery
- Conducted drug testing for clients in drug court program
Education
Associate of Arts - Chemical Dependency Studies
American River College
Sacramento, CA12-2014
Associate of Arts - Human Services
American River College
Sacramento, CA12-2014
Skills
- Supervisory Experience
- Staff supervision
- Team collaboration
- Case Management
- Intake & Assessment
- Homeless Services & Veteran Support
- Behavioral Health
- Housing Stabilization
- Process improvement
- Complaint resolution
- HIPAA Compliance
- Microsoft Office & Data Entry
- Individual & Group Counseling
Languages
- Spanish
- English, Fluent
- Spanish, Fluent/Bilingual
Timeline
Special Event Supervisor/On call lead
SPPlus Parking
01.2023 - Current
Lead Case Manager
Insight Housing
09.2020 - Current
Outreach Specialist
Berkeley Food & Housing Project
06.2020 - 09.2020
Family Advocate (MHA III)
Uplift Family Services
10.2016 - 09.2020
Residential Counselor
Children’s Receiving Home of Sacramento
01.2016 - 09.2016
AOD Counselor Intern
National Council on Alcoholism and Drug Dependence (NCADD)
09.2014 - 12.2014
Counselor/Case Manager
Ready 4 Change
01.2014 - 06.2016
Associate of Arts - Chemical Dependency Studies
American River College
Associate of Arts - Human Services
American River College