Latina Guerrero
Mississauga,ON
Summary
Lead Customer Service memeber with a comprehensive background in customer service management. Proven ability to strategize, implement, and manage customer service initiatives that improve operational efficiency. Possess strong skills in problem-solving, communication, and team leadership. Notably improved customer satisfaction rates in previous roles through proactive resolution of issues and fostering strong relationships with customers.
Overview
1
1
Certification
Work History
Restaurant Hostess
Cactus Club
mississauga, Ontario
02.2025 - Current
- Coordinated dining room staff workflow to ensure prompt, courteous service delivery.
- Greeted guests, collected information for seating arrangements, or waitlist placement.
- Welcomed and seated guests, establishing a positive first impression with professionalism.
- Managed reservation systems and walk-in traffic to optimize seating flow and minimize wait times.
- Maintained communication with servers, bussers, and kitchen staff for seamless service operations.
- Provided accurate wait time estimates while addressing guest inquiries and special requests efficiently.
- Ensured cleanliness and organization of front-of-house area to enhance guest experience.
- Assisted in coordinating large parties and special events, ensuring all guests received attentive service.
Education
Bachelor of Arts - Communications And Media
York University
Toronto, None06-2028
Skills
- Organizational and time management
- Customer service and engagement
- Information logging
- Surface cleaning
- Health and safety compliance
- Conflict resolution
- Effective communication
Certification
Smart Serve (January 23rd, 2025)
First Aid (April 2024)
CPR (April 2024)
WHIMIS (March 2024)
Infection Control (May 2024)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
Cactus Club
02.2025 - Current
Bachelor of Arts - Communications And Media
York University