Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latifah Murangira

Winnipeg

Summary

Reliable professional skilled in cleaning, organizing, and maintaining guest rooms and common areas. Adept at utilizing a variety of cleaning products and equipment to effectively sanitize any area. Committed to providing excellent service and creating a welcoming, clean environment for guests. Highly motivated and organized professional with extensive experience providing outstanding housekeeping services to clients. Demonstrates excellent customer service skills and a commitment to completing tasks efficiently and thoroughly. Skilled in all aspects of cleaning, tidying, and organizing living areas. Dedicated and hardworking professional with experience in housekeeping services in hotels, hospitals, and other institutions. Possesses an excellent eye for detail and a strong ability to work independently and as part of a team. Passionate about delivering high-quality results and ensuring an outstanding guest experience. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Responsible student with good judgment, time management, and a flexible schedule.

Overview

4
4
years of professional experience

Work History

HOUSEKEEPER

MGS Cleaning Services
02.2022 - Current
  • Responsible for cleaning and organizing guest rooms and common areas, maintaining a clean and safe environment, and providing excellent customer service.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

HOUSEKEEPER

Private home
01.2021 - 10.2022
  • Managed cleaning tasks efficiently, customized services for clients, and maintained professionalism while handling customer inquiries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

CUSTOMER SERVICE REPRESENTATIVE

NTT
04.2020 - 12.2020
  • Provided exceptional customer service, handled complaints, and participated in team meetings to improve service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

CERTIFICATION IN APPLIED SCIENCE CANDIDATE -

University of Manitoba
Winnipeg, MB
07.2024

Skills

  • Window Cleaning
  • Supply Inventory Management
  • Laundry Management
  • Customer Service

Timeline

HOUSEKEEPER

MGS Cleaning Services
02.2022 - Current

HOUSEKEEPER

Private home
01.2021 - 10.2022

CUSTOMER SERVICE REPRESENTATIVE

NTT
04.2020 - 12.2020

CERTIFICATION IN APPLIED SCIENCE CANDIDATE -

University of Manitoba
Latifah Murangira