Latifah Murangira
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Direct Support Worker
SPIKE Inc
01.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Customer Service Representative
NTT DATA Services
04.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Line, Prep Cook
Four Points By Sheraton
02.2022 - 01.2023
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Line Cook
Chicken Chef - Restaurant & Lounge
02.2022 - 12.2022
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Volunteer
Riverwood Square Retirement Living
01.2022 - 11.2022
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
Education
Bachelor of Science - Social Sciences
University of Manitoba
Winnipeg, MB05.2025
High School Diploma -
International College of Manitoba
Winnipeg, MB10.2022
High School Diploma -
Ecole Notre Dame De La Providence Karubanda
Rwanda12.2019
Skills
- Behavioral Management
- Clinical Quality Program Standards
- Nutritional planning
- First aid and safety
- Compassionate Caregiving
- Mental Health Support
- Behavior redirection
- Safety awareness
- Activity Planning
- Patient Care
- Housekeeping tasks
Timeline
Direct Support Worker
SPIKE Inc
01.2023 - Current
Customer Service Representative
NTT DATA Services
04.2022 - 01.2024
Line, Prep Cook
Four Points By Sheraton
02.2022 - 01.2023
Line Cook
Chicken Chef - Restaurant & Lounge
02.2022 - 12.2022
Volunteer
Riverwood Square Retirement Living
01.2022 - 11.2022
Bachelor of Science - Social Sciences
University of Manitoba
High School Diploma -
International College of Manitoba
High School Diploma -
Ecole Notre Dame De La Providence Karubanda
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