Latifah Alnashmi
Al Dahran,East Province
Summary
An efficient, organized, hard worker, and approachable team leader who is always willing to go the extra mile to do the job and assist Crew and Passengers. Possessing effective aviation, customer service, and troubleshooting skills, with solid knowledge of in-cabin policies and procedures.
First Saudi female to become a Cabin Crew Purser in a National Airline Company. Having a comprehensive understanding of supervising team members during flight operations while keeping the highest standards, quality and customer satisfaction.
First Saudi Female ever in East Province to start a career in aviation thanks to Flynas initiative, currently achieving further professional development in a challenging and dynamic organization setting.
Overview
13
13
years of professional experience
Work History
Crew Purser
FlyNas Dammam Base
01.2021 - Current
- Leading different Cabin Crew teams through International and Domestic flights.
- Flight briefing, lead on flight security and safety checks.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Ensured safety and comfort of customers onboard aircraft.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Checked personnel for proper uniforms and safety equipment.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.ll in a team setting, providing support and guidance
Cabin crew
Fly Nas, Dammam
01.2018 - 02.2022
- More than 3000 flying hours.
- Facilitated communication between flight deck and cabin crew before and during flights to promote smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and support throughout the airport to provide excellent customer service.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Cleaned and serviced aircraft cabins, galleys and lavatories.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers before takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers before takeoff.
- Enforced lost and found procedures for any items inadvertently left behind by travellers.
- Ensured the safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets, and other emergency equipment were in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated the boarding process by greeting passengers upon arrival to the aircraft and providing seat directions.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Checked personnel for proper uniforms and safety equipment.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
HR staff
Health Clinics Raka
01.2017 - 01.2018
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Developed and implemented onboarding and orientation programs for new employees
Supervisor
Saad Specialist Hospital, Saad
01.2012 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Developed effective improvement plans in alignment with goals and specifications
King Abdul Aziz National school
01.2010 - 01.2012
Education
No Degree - Aviation
Flynas
Riyadh02.2022
Initial Dangerous Goods Course. - undefined
2019
Initial Cabin Crew Service Training. - undefined
2019
Cabin Crew Initial Training - undefined
2018
Short courses in English language for Communication Purposes. - undefined
2010
Applied Diploma - Computer
2008
Degree - World History
College of Arts for Girls Dammam
2006
Skills
- Crew Communication
- Crew Operation Improvement
- Crew Briefing
- Crew Member Collaboration
- Crew Supervision
- Flight Log
- Crew Safety Techniques
- Oversee Crew Members
- Crew Leadership
- Flight Crew Coordination
- Crew Safety Management
- Work Crew Dispatch
Affiliations
GACA Licensed
Travelling, Gym
Since my early childhood travelling has been my dream. Going to new places meeting new people and exploring different cultures.
Always want to stay healthy and fit that's why I go regularly to the gym to keep my physical and mental fitness to cope with work stress and busy flying schedules.
Timeline
Crew Purser
FlyNas Dammam Base
01.2021 - Current
Cabin crew
Fly Nas, Dammam
01.2018 - 02.2022
HR staff
Health Clinics Raka
01.2017 - 01.2018
Supervisor
Saad Specialist Hospital, Saad
01.2012 - 01.2017
King Abdul Aziz National school
01.2010 - 01.2012
No Degree - Aviation
Flynas
Initial Dangerous Goods Course. - undefined
Initial Cabin Crew Service Training. - undefined
Cabin Crew Initial Training - undefined
Short courses in English language for Communication Purposes. - undefined
Applied Diploma - Computer
Degree - World History
College of Arts for Girls Dammam
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