Latifa Mustafa
Winnipeg,Manitoba
Summary
Professional caregiver with commitment to high standards and achieving impactful results. Proven ability to provide compassionate support and maintain positive living environment. Reliable team collaborator who adapts to changing needs and ensures quality care. Skills include effective communication, empathy, and problem-solving.
Overview
11
11
years of professional experience
Work History
Direct Support Professional Caregiver
Turning Leaf Services
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Personal Banking Advisor
RBC Royal Bank
04.2018 - 08.2022
- Collaborated with colleagues to share best practices and enhance overall branch performance.
- Ensured seamless transition during bank mergers by actively engaging affected customers in discussions.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Effectively managed risk by adhering strictly to compliance policies.
- Managed clients'' portfolios, ensuring a diverse mix of investments to optimize returns.
Support Worker
Simaril Inc
07.2016 - 12.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Sales Representative
Nissan Motor
12.2013 - 07.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Student Support Advisor
ABM College
01.2014 - 11.2014
- Partnered with faculty members in creating effective early alert systems that helped identify struggling students sooner.
- Participated in professional development opportunities to stay current on best practices in student affairs and higher education administration.
- Championed a positive campus climate by promoting inclusivity initiatives and fostering open dialogue among all stakeholders.
- Evaluated student progress regularly using data analysis tools, adapting support strategies as needed to optimize outcomes.
Education
Bachelor of Arts - Bussiness
University of Manitoba
10.2020
High School Diploma -
Daniel McIntyre Collegiate Institute
07.2014
Skills
- Disability awareness
- Emotional support
- Self-advocacy support
- Physical assistance
- Daily living assistance
- Multitasking and organization
- Supportive companionship
- Respectful and compassionate
- Behavioral management
Languages
English
Full Professional
French
Elementary
Arabic
Native or Bilingual
Timeline
Direct Support Professional Caregiver
Turning Leaf Services
10.2022 - Current
Personal Banking Advisor
RBC Royal Bank
04.2018 - 08.2022
Support Worker
Simaril Inc
07.2016 - 12.2018
Student Support Advisor
ABM College
01.2014 - 11.2014
Sales Representative
Nissan Motor
12.2013 - 07.2016
High School Diploma -
Daniel McIntyre Collegiate Institute
Bachelor of Arts - Bussiness
University of Manitoba
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