Lateefat Oluwafunto Dabiri
Ottawa,ON
Summary
Results-driven Implementation Project Manager experienced in enhancing customer experience and fostering strong relationships. Proficient in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated leadership in achieving key performance objectives and maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and drive substantial business growth.
Overview
3
3
years of professional experience
Work History
Implementation Project Manager
Computershare
TORONTO, ONTARIO
10.2022 - Current
- Effectively executed onboarding process for more than 50 clients, driving a rise of 20% in the company's client base and generating an increment of 5% in revenue.
- Facilitated seamless communication among team leaders, ensuring timely delivery of projects each week; enhanced client contentment score by 15%.
- Devised methods to streamline file layout examination, enhanced evaluation protocols capturing recurrent issues while instituting streamlined testing routines thereby reducing errors during implementation by 95%
- Enhanced efficiency of implementation by 60% through the testing and configuration of QA environments.
- Successfully trained clients on administrative tools, resulting in a 25% improvement in client satisfaction.
- Successfully utilized Salesforce for managing customer relationships and enhancing customer success by 10%
- Developed and implemented health scores for tracking and optimizing customer engagement and satisfaction metrics.
Onboarding Specialist
Elemy
OTTAWA, Ontario
10.2021 - 06.2022
- Facilitated the onboarding process for an average of 20 clinicians each week, efficiently utilizing Zendesk and Bamboo HR to send out introduction emails along with hiring packets.
- Collaborated with product managers to develop and launch onboarding MVP for clinicians automating onboarding process by 8%.
- Participated in stakeholder meetings with cross-functional team, and helped define go-to-market strategies which helped company exceed Q4 goal of over 508 families in Direct Intervention.
- Drove improvement in provider relationships and reduced onboarding process delays by 13% through the development and implementation of Provider FAQ SOP.
- Implemented software setup for clinicians, reducing onboarding time by 2 days.
- Increased company revenue by 15% through clinician support with equipment and certification renewal follow-ups.
Education
Post Graduate Diploma - Data Science
Toronto Institute of Data Science And Technology
Toronto11-2022
Bachelor of Science - Neuroscience
Carleton University
Ottawa, ON06-2019
Skills
- Analytical and Critical Thinking
- Remote Collaboration
- Project Management
- Customer Relationship Building
- CRM Software
Timeline
Implementation Project Manager
Computershare
10.2022 - Current
Onboarding Specialist
Elemy
10.2021 - 06.2022
Post Graduate Diploma - Data Science
Toronto Institute of Data Science And Technology
Bachelor of Science - Neuroscience
Carleton University