Lateefat Abimbola Sadiq-Ahmed

• Check customer satisfaction after a sale or service
• Survey to learn more about customers' thoughts about products that suit their needs
• Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Coached and mentored junior team members, contributing to their professional growth and development.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Proven ability to learn quickly and adapt to new situations
• Receive customer queries and ensure these are resolved promptly
• Call prospective customers and educate them about the products they intend to buy
• Build repeat sales through strong customer relationships by focusing on customers' wants and needs
• Check customer satisfaction after a sale and increase customer retention
• Gather and document information about the customer and the product

• Receiving customer queries and ensuring these are resolved promptly
• Ensure implementation of policies and practices
• Assist in training newly hired customer service representatives
• Maintain a motivated, engaged, and customer-focused team
• Communicate complex issues to the appropriate department and recommend appropriate courses of action
• Monitored key performance indicators to ensure continuous improvement in service quality.

Company Overview: Project Unilever Nigeria Plc (Hausa and English Language) and British American Tobacco Nigeria(BAT)

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Escalate customers' complaints to the appropriate departments
• Complete call logs and reports using cloud-based software (sales forces)
• Escalating customer issues and forwarding the appropriate authorities
• Responding to customers' queries, suggestions, and comments about services rendered
• Ensuring exceptional customer services via first-call resolution
• Making Outbound calls
• Customer relationship management to keep records of all customers’ details, queries, suggestions, and complaints
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.