Latasha Grant
Elk Grove
Summary
Adept at insurance verifications and fostering patient relationships, I excelled at Sutter Valley Medical Foundation by streamlining referral processes and enhancing customer satisfaction. My blend of effective communication and meticulous attention to detail led to a significant improvement in service delivery efficiency, demonstrating my commitment to excellence and teamwork in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Referral Management Lead
Sutter Valley Medical Foundation
04.2002 - Current
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for Type procedures.
- Manage workqueue’s
- Assign work
- Audit referrals
- Take escalation calls
- Run data to see if we are current in our work queues
- Work with leadership team to strategize on clearing out any backlog the department may have
Pharmacy Clerk
Rite Aide Pharmacy
10.1992 - 04.2002
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Prepared prescription labels accurately, reducing the risk of medication errors for patients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register and financial transactions, securing accurate payment processing.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Improved customer trust with confidential handling of sensitive health information.
- Improved operational efficiency by implementing systematic approach for filing and retrieving pharmacy records.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Input patient information into computer system for prescription orders.
- Generated labels for prescriptions and maintained accurate records.
Education
Herbert Hoover High
Fresno, CASkills
- Pre-authorizations
- Physician authorizations
- Insurance verification
- Confidentiality adherence
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Appointment reminders
- Strong organization
- Patient scheduling
- Follow-up skills
- Referral coordination
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Detail-oriented
- Patient education
- Electronic health records
- Relationship building
- Clinical documentation
- Flexible schedule
- Computer proficiency
- Patient registration
- Insurance authorizations
- Self motivation
- Staff leadership
- Documentation review
- Clerical skills
- Professionalism
- Interpersonal communication
- Patient referral
- Medical records verification
- Continuous improvement
- Adaptability
- Patient health information Access
- Telephone etiquette
- Professional demeanor
Timeline
Referral Management Lead
Sutter Valley Medical Foundation
04.2002 - Current
Pharmacy Clerk
Rite Aide Pharmacy
10.1992 - 04.2002
Herbert Hoover High
Similar Profiles
Lisa LaPortaLisa LaPorta
Care Center Lead at Sutter Valley Medical FoundationCare Center Lead at Sutter Valley Medical Foundation
Maria PachecoMaria Pacheco
Medical Assistant II /Patient Service Representative at Sutter Medical Valley Foundation *Limited Term*Medical Assistant II /Patient Service Representative at Sutter Medical Valley Foundation *Limited Term*
KAISA GONSALVESKAISA GONSALVES
Supply Chain Manager at Sutter Health; Sutter Pacific Medical FoundationSupply Chain Manager at Sutter Health; Sutter Pacific Medical Foundation
Zachary BerryZachary Berry
Volunteer at St. Peter's Lutheran SchoolVolunteer at St. Peter's Lutheran School
Adriana MaganaAdriana Magana
Clinical Intake Coordinator at Saint Agnes Home Health And HospiceClinical Intake Coordinator at Saint Agnes Home Health And Hospice