Mikeasha Johnson
Sacramento
Summary
Professional, prepared to make significant proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
Work History
Case Manager
Telecare Corporation
02.2021 - 11.2023
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Leasing/Marketing Manager
Greystar Property Management
12.2018 - 07.2020
- Managed day-to-day operations for132-units at a student housing property with576 occupants
- Oversaw projects through timely completion, including inquiry response, event coordination
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies ensuring a93% occupancy rate or higher annually
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement
- Managed comprehensive oversight of leasing reports, monthly budgets, and conducted thorough file audits to ensure accuracy and financial transparency
- Administered and curated content across various social media platforms, driving engagement and increasing visibility by35%
Leasing Consultant
Senior Staffing
07.2017 - 11.2018
- Proactively manage sales, outreach, prospecting, and lead generation to convert leads into sales with SmartSheet
- Processed apartment applications, move-ins, and lease renewals accurately and efficiently with Outlook
- Assisted in preparing marketing materials for business and community outreach, including reviewing property websites and social media accounts daily and attending assigned community/resident events
- Utilize Yardi to update resident information and follow up with prospects promptly
- Achieved a7% increase in occupancy rate within one month
- Developed lists and databases of commercial/residential properties that met buyers' needs and financial resources
Housing Specialist
Sacramento Housing & Redevelopment Agency
05.2013 - 03.2017
- Streamlined communication with housing managers and rental agencies, reducing response time by two business days on average for client inquiries
- Demonstrated precision in verifying assets and income for applicants, maintaining a99.3% accuracy rate in financial assessments
- Enhanced operational efficiency by executing Annuals, Interims, indexing, and briefings
- Facilitated successful collaborations with rental owners to finalize rent increases/decreases, contributing to a27% increase in negotiated lease renewals
Education
High School Diploma -
Grant Union High School
Sacramento, CA01.2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Care coordination
- Community resources
Timeline
Case Manager
Telecare Corporation
02.2021 - 11.2023
Leasing/Marketing Manager
Greystar Property Management
12.2018 - 07.2020
Leasing Consultant
Senior Staffing
07.2017 - 11.2018
Housing Specialist
Sacramento Housing & Redevelopment Agency
05.2013 - 03.2017
High School Diploma -
Grant Union High School
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