LASYA BACHALA
Mississauga,ON
Summary
An established professional with 6+ years of experience in various ITIL disciplines,
Identity Access Management and Application production support in banking domain.
Experience of working in Agile methodologies. Meticulous experience in providing
contingency planning(BCP/DR),IT project management and other IT related disciplines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Support Analyst
BA Continuum India Pvt. Ltd.
Chennai, India
07.2021 - 07.2023
- Implemented various ITIL disciplines, including incident management, change management,
problem management, and release management to optimize business operations. - Orchestrated seamless patching, release & migration activities for OS and database systems with deep knowledge achieving 99.9% uptime.
- Prioritized and resolved issues within SLA, collaborating with development and infrastructure
teams for troubleshooting. - Led problem management efforts, identifying root causes and implementing preventive measures
for system stability through data analysis. - Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Collaborated with cross-functional teams to implement Agile methodologies, optimizing business operations and delivery timelines.
Senior Technical Associate
BA Continuum India Pvt. Ltd.
Chennai, India
04.2017 - 06.2021
- Possess comprehensive knowledge of CyberArk Identity and Access Management (IAM) and its related
technologies, including Single Sign-On, Federation, Multi-factor Authentication,Privileged Access
Management and Role based access control(RBAC). - Handled provisioning,deprovisioning of user access within target SLA with proven knowledge of customer Identity and Access Management technology.
- understanding and implementation of ITIL(Information Technology Infrastructure Library)
- Addressed escalations through troubleshooting for user access issues.
- Led day-to-day support activities through collaboration, driving continuous improvement for the
team,Driving the team by monitoring queue and ensuring tickets be completed within SLA - Understanding of security administration and access control with Active Directory platform.
Education
Bachelor in Technology - Electronics & Communication Engineering
JNTU
Ananthapur05.2015
Skills
- ITIL Framework
- Identity and Access Management
- Unix/Linux
- SQL Server
- Agile Methodologies
- Disaster Recovery
- Application Performence Monitoring-Dynatrace,AppDynamics,Vanguard
- Job Scheduling-Autosys,Control M
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Certification
- Microsoft Azure Foundations(AZ-900),Microsoft
- ITIL Foundation,AXELOS
- Splunx 7x Fundamentals,Splunk
- Google Project Management,Google
- Oracle Cloud Foundations
Timeline
Application Support Analyst
BA Continuum India Pvt. Ltd.
07.2021 - 07.2023
Senior Technical Associate
BA Continuum India Pvt. Ltd.
04.2017 - 06.2021
Bachelor in Technology - Electronics & Communication Engineering
JNTU