Lasta Maharjan
Victoria,BC
Summary
Enthusiastic and dedicated individual with a strong academic background in pursuing a Post Degree Diploma in Business Administration with a focus on Marketing. Known for my cheerful and optimistic demeanor, I am actively seeking opportunities in a fast-paced organization where I can leverage my skills, take on professional challenges, and contribute to the company's continuous growth while advancing my own professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Customer Service Representative
The Wilson's Group
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Dealt with more than 50 customers per day through inbound and outbound calls, in-person and emails.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server
Pho Boi
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation..
Student Peer Supporter
Camosun College
09.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Primarily concentrated on creating content for social media platforms including Facebook, Instagram, and Tik-Tok.
Admission Office
Visa Counsel
11.2021 - 03.2022
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Vendor Manager
Klothus
12.2020 - 04.2021
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Negotiated and executed contracts on behalf of department.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Assistant Accountant
Octave Bar And Lounge
01.2018 - 04.2020
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payroll by validating work hours and attendance of employees.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Post Degree Diploma in Business Administration - Marketing
Camosun College
Victoria, BC12.2023
BBA -
National College of Management And Technical Scien
Kathmandu, Nepal07.2021
Skills
- Customer Service
- Microsoft Office
- Communication
- Interpersonal
- Social Media
- Listening
- Multitasking
- Teamwork and Management
- Leadership and Organizational
- Time Management
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Certification
- Social Media Marketing, HubSpot - (Nov 22, 2023)
- Google Analytics Certification, Skillshop - (Oct 25, 2023)
- Serving It Right, Responsible Services BS - (Feb 24, 2023)
- Food Sale Level 1, Food Safe - (Nov 21, 2022)
- Leadership Training and Orientation Program, WEDU Global - (Oct 23, 2020 - Dec 24th, 2020)
Timeline
Seasonal Customer Service Representative
The Wilson's Group
05.2023 - Current
Student Peer Supporter
Camosun College
09.2022 - 12.2022
Server
Pho Boi
06.2022 - Current
Admission Office
Visa Counsel
11.2021 - 03.2022
Vendor Manager
Klothus
12.2020 - 04.2021
Assistant Accountant
Octave Bar And Lounge
01.2018 - 04.2020
Post Degree Diploma in Business Administration - Marketing
Camosun College
BBA -
National College of Management And Technical Scien
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