LASSINE DIAWARA

I am a versatile professional with solid experience in the fields of logistics and transportation, customer service, and commerce. With my skills developed as a package handler at FEDEX, team member at Tim Hortons, customer service agent at DAMA Transit, transit agent at Trans Relais, and commercial agent, I am able to adapt effectively in varied work environments.

• IELTS, 03/2023
• Centre d'appel, 09/2022
• Rédaction littéraire, 02/2021

• Place of Birth: Bamako
• Date of Birth: 09/27/02
• Gender: Homme
• Nationality: Malien
• Driving License: B

I would like to send you my application for a versatile position within your company, highlighting my skills acquired during my varied professional experiences. As a package handler at FEDEX, I developed great rigor in the management of logistics flows. My role was to ensure the reception, sorting and shipping of packages in compliance with company deadlines and procedures. This experience allowed me to develop excellent physical condition and particular attention to details. As a team member at Tim Hortons, I learned customer service skills, providing a warm welcome, taking orders accurately, and ensuring customer satisfaction. My ability to work effectively as part of a dynamic team was tested in this fast-paced environment. My experience at DAMA Transit Services as a customer service agent allowed me to develop communication and problem-solving skills. I was responsible for providing accurate information to customers, managing complaints, and providing personalized follow-up to ensure customer satisfaction. As a transit agent at Trans Relais, I had the opportunity to work in an environment focused on logistics coordination. My responsibility was to ensure the proper reception and distribution of goods while ensuring that operations complied with quality and safety standards. Finally, as a sales agent, I developed skills in negotiation, prospecting and customer follow-up. My role was to develop the customer portfolio, present the company's products and services in a persuasive manner, and maintain lasting business relationships. These experiences allowed me to develop professional versatility and the ability to adapt to varied work environments. My sense of service, my rigor, and my ability to work in a team are assets that I wish to put at your disposal. I am available for an interview to discuss my application in more detail and to better understand how my skills can contribute to the success of your company. Please accept, Madam, Sir, the expression of my distinguished greetings. Kind regards, INTERNSHIPS Transit Agent from January 2022 to May 2022 CMA CGM, Dakar