Lashonda Gupta
Sherman Oaks
Summary
Dynamic E-Commerce Business Owner with a proven track record at Etsy, excelling in online store management and customer relations. Expert in QuickBooks and adept at building brand visibility through strategic social media marketing. Committed to delivering exceptional client experiences while effectively managing budgets and optimizing operations.
Overview
21
21
years of professional experience
Work History
E-Commerce Business Owner
Etsy
01.2018 - Current
- Founded and managed online handmade-product shop, overseeing design, production, and global fulfillment to enhance customer access to unique products.
- Delivered exceptional customer experience through quick responses and precise order management, resulting in increased customer satisfaction.
- Managed budgeting, supply procurement, and expense tracking to ensure financial health of the business.
- Built brand visibility with social-media marketing and optimized product listings.
Independent Contractor – Life Coach
Ingenio
01.2020 - 01.2024
- Established strong, confidential connections with clients to build trust and facilitate growth.
- Delivered individualized coaching to enhance goal setting, confidence, and personal growth.
- Developed structured accountability plans and monitored progress to achieve client goals.
- Managed marketing, scheduling, invoicing, and communication workflows independently.
Tax Specialist
H&R Block
Los Angeles
01.2015 - 04.2021
- Prepared and filed detailed tax returns for individuals and small businesses, ensuring compliance with current regulations.
- Advise clients on deductions, credits, and compliance requirements.
- Maintain confidentiality while managing sensitive financial information.
- Built recurring client relationships through consistent quality service, enhancing client trust and satisfaction.
Executive Assistant / Event & Vendor Show Coordinator
The Holman Group
01.2018 - 01.2020
- Organized trade shows and vendor events, ensuring seamless execution from concept to completion.
- Coordinated vendor contracts and logistics, managing budgets to align with event goals.
- Maintained communication between leadership, vendors, and event partners to foster collaboration and address needs.
- Supported executives with scheduling, travel, and correspondence.
- Streamlined workflows and event documentation for improved efficiency.
Accountant / Administrative Assistant
Martin Lawrence Gallery
Los Angeles
01.2005 - 01.2016
- Executed account reconciliations, journal entries, and tracked inventory for gallery operations.
- Produced reports, processed invoices, and maintained organized filing systems.
- Managed daily office operations, organized scheduling, and facilitated staff communications.
- Coordinated gallery events and enhanced client interactions.
Education
Highschool Diploma - Tax accountant certification
Valley College
Skills
- E-commerce management
- Online store management
- Customer relationship management
- Client support
- MS Dynamics
- Oracle
- PeopleSoft
- DocuWare
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project)
- Remote collaboration tools
- Scheduling
- Professional communication
- Quickbooks
References
Available upon request
Timeline
Independent Contractor – Life Coach
Ingenio
01.2020 - 01.2024
E-Commerce Business Owner
Etsy
01.2018 - Current
Executive Assistant / Event & Vendor Show Coordinator
The Holman Group
01.2018 - 01.2020
Tax Specialist
H&R Block
01.2015 - 04.2021
Accountant / Administrative Assistant
Martin Lawrence Gallery
01.2005 - 01.2016
Highschool Diploma - Tax accountant certification
Valley College