La Shawn Adams
Stockton
Summary
Personable and dedicated Endoscopy Support Specialist with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships with my team members.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Endoscopy Support Specialist, Regional Trainer
Olympus America Inc
Center Valley
07.2014 - Current
- Created detailed reports on system performance metrics for management review.
- Provided technical support to customers via phone and email.
- Documented customer interactions and contact information into company database.
- Manage customers' service contracts.
- Training and educational in-service for customers on reprocessing, care handling, and storage.
- Create presentations for facilities to review service contract performance, creating multiple reports, including graphs. Deliver the presentation to the customer in person or via Teams.
- Presenter at Olympus Continuum courses, in person and virtually via Teams.
- Conduct field development rides with other Endoscopy Support Specialists in my region.
- Implement repair reduction educational in-service, assisting customers to reduce the scope of the service contract.
- Train Endoscopy Support Specialists and provide leadership in my region.
- Review the societies' guidelines and recommendations: SGNA, AAMI, AORN, ASGE.
Endoscopy Technician, Lead
Gastronenterology Associates
Reno
02.2007 - 07.2014
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Transported and helped patients prior to and following procedures.
- Maintained accurate logs documenting maintenance performed on scopes and other equipment used in the Endoscopy Suite.
- Prepared rooms for endoscopic procedures according to established protocols.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Create policies and procedures for the facility.
- In charge of orienting and training new and current endoscopy technicians.
- Practicing the process of scopes reprocessing, performing pre-cleaning, leak testing, manual cleaning, high-level disinfecting, and proper storage per Olympus guidelines.
- Participated in quality assurance activities related to endoscope reprocessing techniques.
- Assisted with transportation of scopes for repair and maintenance.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies.
Education
CNA-Certified Nursing Assisting
Truckee Meadows Community College
Reno, NV08-2001
Some College (No Degree) -
Truckee Meadows Community College
Reno, NVcbspd
Skills
Computer software/frameworks: Microsoft Outlook, Word, Excel, PowerPoint, Teams, Salesforce, SAP software
Personal skills: Excellent communication, presentation, motivation, and interpersonal skills, including speaking; high level of customer interaction and customer service support, both individually and at the team level High level of personal organization and leadership
Certification
- CFER (Certified Flexible Endoscope Reprocessor) by CBSPD
Timeline
Endoscopy Support Specialist, Regional Trainer
Olympus America Inc
07.2014 - Current
Endoscopy Technician, Lead
Gastronenterology Associates
02.2007 - 07.2014
CNA-Certified Nursing Assisting
Truckee Meadows Community College
Some College (No Degree) -
Truckee Meadows Community College
cbspd
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