LARYSSA LOBATO
Burnaby,BC
Summary
Dedicated and customer-focused professional with a background in legal assistance, consumer protection, and business management. Currently studying Communication and Customer Service at Wales Young Institute, seeking an entry-level position in customer service to utilize communication skills, problem-solving abilities, and commitment to excellent customer support.
Customer-focused professional with experience in guest reception, event assistance, and customer service. Seeking a position as an usher to utilize my communication skills and commitment to providing excellent service in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Guest Receptionist (Baby Shower)
Jessica
08.2024 - 08.2024
- Improved overall efficiency by keeping the front desk area organized and well-stocked with necessary supplies.
- Contributed to team goals by working collaboratively with colleagues during peak hours or high occupancy periods.
- Prioritized tasks effectively during busy shifts, maintaining focus on delivering top-quality customer service at all times.
House Cleaner
Luana
07.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Event Assistant (Wedding Reception & Coordination)
Mayla
06.2024 - 06.2024
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Bar and Restaurant Manager
Barbecue Bar
10.2019 - 08.2022
- Managed kitchen operations, including preparing and cooking dishes, washing dishes, and bar cleaning.
- Prepared meats with seasoning, served tables, handled online delivery orders and managed cash register.
- Organized financial reports, managed card machine transactions, purchased stock, and dealt with suppliers.
- Sold approximately 300 skewers weekly.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Receptionist
Auto Escola (Driving School), Manaus, Brazil
10.2013 - 02.2014
- Answered phones and sold driving lesson packages, achieving sales of around 200 packages in one year.
- Registered students, scheduled driving tests, and managed administrative tasks.
- Closed cash registers, managed financial spreadsheets, maintained student attendance reports, and handled complaints and issues related to the driving simulator.
- Promoted driving school.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Legal Assistant Intern
PGE - Procuradoria Geral Do Estado Do Amazonas
03.2012 - 03.2013
- Formalized legal documents such as dispatches, memos, and ordinances.
- Assisted 13 attorneys with process distribution, managing about 30 processes daily.
- Controlled distribution of duties, printed, copied, and stored relevant documents, and tracked processes.
- Streamlined communication with clients and attorneys, ensuring timely responses to inquiries and requests for information.
- Optimized office efficiency by maintaining well-stocked inventory of supplies while balancing cost control measures.
Customer Service Representative
Procon - Instituto De Defesa Do Consumidor, Manaus
01.2008 - 03.2010
- Received and addressed customer complaints regarding defective products and unfulfilled services.
- Mediated between customers and companies to resolve complaints.
- Communicated with companies about pending complaint processes and provided feedback to waiting customers.
- Generated judicial protocols for unresolved mediation cases.
- Handled approximately 30 customers and processed 10 cases daily.
Education
Bachelor of Laws - Law And Justice Studies
Centro Universitário Do Norte (UniNorte)
Diploma Program - Communication And Customer Service
Wales Young Institute
04.2025
Post-Baccaleurate Diploma - Tax Law
Martha Falcão College
12.2019
Skills
- Ability to work in a fast-paced environment
- Problem-solving skills
- Excellent customer service
- Quick learner and efficient task execution
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Guest satisfaction
- Organization and prioritization
- Customer Service
- Verbal Communication
- Discretion and Confidentiality
- Guest Reception
- Foreign language proficiency
- Check-ins and check-outs
- Administrative tasks
- Housekeeping coordination
- Cash handling experience
- Problem-Solving
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Guest Receptionist (Baby Shower)
Jessica
08.2024 - 08.2024
House Cleaner
Luana
07.2024 - 08.2024
Event Assistant (Wedding Reception & Coordination)
Mayla
06.2024 - 06.2024
Bar and Restaurant Manager
Barbecue Bar
10.2019 - 08.2022
Receptionist
Auto Escola (Driving School), Manaus, Brazil
10.2013 - 02.2014
Legal Assistant Intern
PGE - Procuradoria Geral Do Estado Do Amazonas
03.2012 - 03.2013
Customer Service Representative
Procon - Instituto De Defesa Do Consumidor, Manaus
01.2008 - 03.2010
Diploma Program - Communication And Customer Service
Wales Young Institute
Post-Baccaleurate Diploma - Tax Law
Martha Falcão College
Bachelor of Laws - Law And Justice Studies
Centro Universitário Do Norte (UniNorte)
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