Larysa Ustiuhova
Toronto,ON
Summary
Dedicated and detail-oriented housekeeper with a strong background in maintaining clean, organized, and sanitary environments in hospitality. Skilled in surface disinfection, linen and towel replacement, mini-bar replenishment, and deep cleaning techniques. Experienced in customer service and team collaboration. Highly efficient in time management, inventory controls. Adaptable and reliable, with a strong work ethic and the ability to quickly learn new procedures. Passionate about creating welcoming and comfortable spaces for guests.
Overview
17
17
years of professional experience
Work History
Housekeeper
Holiday Inn Express
Port Elgin, Ontario
11.2022 - Current
- Perform routine cleaning, including vacuuming, dusting, mopping, and sanitizing surfaces.
- Maintain a high standard of cleanliness in guest rooms, common areas, and restrooms.
- Provide excellent customer service, assisting guests with requests, and ensuring their comfort.
- Replenish mini-bars, ensuring all beverages and snacks are restocked according to hotel guidelines.
- Replace linens and towels, ensuring that fresh, clean supplies are always available for guests.
- Responded promptly to guest inquiries and concerns, maintaining a professional and friendly demeanor.
- Efficiently managed time to complete assigned tasks within strict deadlines.
- Operate various cleaning equipment, such as vacuums, mops, and carpet cleaners.
- Adapt quickly to new procedures and environments to meet company standards.
Housekeeper
Forest Park Wellness Centre
Donetsk Ukraine
08.2008 - 06.2010
- Cleaned and sanitized restrooms, ensuring proper replenishment of toiletries and towels.
- Maintained floors by dust-mopping, vacuuming, and buffing surfaces.
- Washed dishes, cleaned kitchens, and organized cooking utensils and silverware.
- Reported maintenance or safety concerns to the appropriate personnel.
- Managed multiple cleaning tasks efficiently while adhering to established protocols.
Education
Bachelor - Mineral Processing
Technical University
Donetsk12-2010
Skills
- Customer service and guest relations
- Collaboration with staff and teamwork
- Mini-bar replenishment and inventory control
- Linen and towel replacement
- Surface disinfection and sanitation
- Carpet and floor cleaning
- Kitchen and restroom cleaning
- Organizational and time management skills
- Adaptability and flexibility
- Attention to detail
- Laundry and fabric care
- Stain removal and deep cleaning techniques
- Effective communication and problem-solving
Timeline
Housekeeper
Holiday Inn Express
11.2022 - Current
Housekeeper
Forest Park Wellness Centre
08.2008 - 06.2010
Bachelor - Mineral Processing
Technical University
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