Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Larysa Hladyboroda

MISSISSAUGA,ON

Summary

With a proven track record at Family Practice, I excelled in delivering compassionate care and first aid, enhancing client well-being through meticulous health monitoring and fostering social engagement. My blend of empathetic service and efficient problem-solving skills significantly improved clients' quality of life, demonstrating my commitment to excellence in elderly caregiving.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Manager

PrivatBank
07.2008 - 03.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with IT department to streamline customer data management.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Private Elderly Caregiver

Family Practice
04.2007 - 07.2007
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
  • Managed medications according to physician orders, ensuring proper administration and adherence to schedules.

Skills

  • Compassionate caregiving
  • Dementia care
  • Personal hygiene assistance
  • Social interaction
  • Mobility assistance
  • Errand running
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Attention to detail
  • Daily living assistance
  • Patient care
  • First aid and safety
  • Compassionate care
  • Housekeeping
  • Client documentation
  • Behavioral management
  • Record keeping
  • Health monitoring
  • Case management
  • First aid and CPR
  • Fast learner

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Polish
Elementary

Certification

CPR/AED + FIRST AID + BLOODBORNE PATHOGENS

Timeline

Customer Service Manager

PrivatBank
07.2008 - 03.2023

Private Elderly Caregiver

Family Practice
04.2007 - 07.2007

CPR/AED + FIRST AID + BLOODBORNE PATHOGENS

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Larysa Hladyboroda