Lars St-Pierre
Customer Success Manager
Montreal,QC
Summary
Enthusiastic Customer Success Manager with five years’ experience within the renewable energy sector. Eager to contribute to team success through hard work, attention to detail and an affinity for organization.
Overview
2
2
years of professional experience
Work History
Customer Success Manager
Power Factors
5 2022 - 6 2024
- Ensure clients can successfully navigate and utilize the Power Factors suite of products by answering questions and hosting training sessions and workshops
- Coordinate with internal resources such as implementation Engineers, Product specialists and Accounting to provide a comprehensive 360-care experience
- Create and follow-up on long-term goals and business success by constructing success plans and hosting annual Executive Business Reviews
- Utilize software such as Salesforce, Gainsight, Heap, Jira, Confluence, Slack and the Microsoft suite of products to track goals and facilitate expansion of clients' portfolios.
Technical Asset Manager
Eolus Wind Power
11.2019 - 05.2022
- Day-to-day performance analysis using proprietary software and SCADA solutions to maximize productivity and minimize downtime
- Dispatch and coordination of troubelshooting efforts and real-time status of clients´ wind sites
- Perform on-site visits to ensure HSE compliance and perform quality control
- Participate in town hall meetings at the site of new potential wind farms to answer questions and advocate for renewable energy and wind turbines
- Act as a mentor for an intern and as the company representative on the board for a nearby university engaged in renewable energy.
Education
Associate Degree - Applied Renewable Energy
Gothenburg University
Timeline
Technical Asset Manager
Eolus Wind Power
11.2019 - 05.2022
Customer Success Manager
Power Factors
5 2022 - 6 2024
Associate Degree - Applied Renewable Energy
Gothenburg University
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