Larry Yarmus
Brechin,ON
Summary
Dynamic business owner with a proven track record at The Disability Benefit Group, excelling in customer relations and financial management. Achieved significant cost savings through strategic negotiations while enhancing customer satisfaction. Skilled in market research and driven to optimize operations, fostering strong relationships and delivering quality service.
Overview
40
40
years of professional experience
Work History
Business Owner
The Disability Benefit Group
09.2004 - Current
- Conducted market research to identify customer needs and preferences.
- Implemented cost-control measures to optimize budget allocation and resources.
- Enhanced customer experience through feedback collection and service improvements.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Phone Sales Representative
Various
09.1993 - 02.2003
- Exceeded monthly sales targets through effective communication and relationship-building with clients.
- Developed and implemented strategies to enhance customer retention and satisfaction rates.
- Conducted product demonstrations, highlighting features and benefits to potential customers.
- Trained new sales representatives on best practices for engaging customers and closing sales.
Business Owner
Erin Mills Interiors
05.1985 - 03.1993
- Developed business plans to outline operational strategies and goals.
- Managed daily operations to ensure efficient workflow and service delivery.
- Created marketing materials to promote products and attract customers.
- Established vendor relationships for supply procurement and inventory management.
Education
High School Diploma -
Downsview Collegiate
06-1971
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Languages
English
Professional Working
Timeline
Business Owner
The Disability Benefit Group
09.2004 - Current
Phone Sales Representative
Various
09.1993 - 02.2003
Business Owner
Erin Mills Interiors
05.1985 - 03.1993
High School Diploma -
Downsview Collegiate
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