Larry Wackrrshauser
Cochrane,AB
Summary
Dynamic leader and former Exxon Gas Station Franchise Owner with a proven track record in enhancing customer satisfaction and loyalty through expert staff management and strategic marketing. Excelled in staff hiring and customer relations, significantly boosting team efficiency and client retention. Demonstrated ability to adapt to market trends and maintain a competitive edge, ensuring sustained business profitability.
Overview
11
11
years of professional experience
Work History
Franchise Owner
Exxon Gas Station
2013.09 - 2024.09
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
Education
Balfor Tech
Regina Beach, SK06.1970
Skills
- Customer Relations
- Staff Management
- Staff hiring
- Team Oversight
Languages
English
Elementary
Timeline
Franchise Owner
Exxon Gas Station
2013.09 - 2024.09
Balfor Tech
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