Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equips employees to independently handle daily functions and meet stakeholder needs. Works with departmental leaders to improve workspaces, and onboard new patient services. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Led change management initiatives to drive organizational transformation without compromising productivity levels.
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity.
Developed detailed plans based on broad guidance and direction.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintenance Plumber
Lake Of The Woods District Hospital
21 Sylvan Street, Kenora, Ontario
10.2004 - 06.2019
Improved facility efficiency by conducting regular maintenance and repairs on plumbing systems.
Enhanced building safety by promptly addressing and resolving emergency plumbing issues.
Reduced water waste through the installation of efficient plumbing fixtures.
Collaborated with other maintenance professionals to ensure cohesive service delivery across various building systems.
Diagnosed complex plumbing issues accurately, resulting in efficient problem resolution while minimizing unnecessary expenses.
Educated Hospital employees on proper care and use of plumbing systems to prevent future problems, increasing customer satisfaction levels.
Contributed to a positive work environment by mentoring junior team members in troubleshooting techniques and professional conduct standards.
Complied with CSA plumbing codes throughout duration of each project.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Reviewed blueprints and project specifications to determine correct plumbing solutions.
President
Canadian Union Of Public Employees - Local 822
Kenora, ON
02.2016 - 04.2019
Enhanced Local performance by implementing strategic plans and overseeing operations.
Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Managed crisis situations effectively while minimizing disruption to daily operations.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Employed optimal safety practices to reduce worksite complaints and hazards.
Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
Plumber
A.K. And Company (Kenora) LTD.
PO Box 130 Kenora, Ontario
09.2003 - 10.2004
Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Mentored junior plumbers, sharing industry expertise to improve overall team performance.
Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Installed new piping systems in various types of buildings following local building codes and regulations.
Education
Labor Law, Collective Bargaining, OH&S
CUPE
Incident Management Systems & Exercise Design
Ontario Hospital Association
Management
Huron Learning
Engineering Technology
RRC Polytech
Winnipeg, MB
Red Seal Journeyman Plumber - Plumbing
RRC Polytech
Winnipeg, MB
10.2000
Skills
Emergency Planning
Policy Implementation
Contract Management
Strategic Planning
Operations Management
Expense Tracking
Performance Management
Workforce Management
Negotiation
Project Management
Cross-Functional Teamwork
Accomplishments
Completed a comprehensive physical re-organization and light renovations of facilities to align with an externally commissioned operational review while maintaining fully operational programs, during the global pandemic.
Created a multi-site Security department, including comprehensive policies, procedures, and post orders. Participated in a regional RFP process to procure contracted services. Expanded physical security systems including cameras and access control.
In collaboration with stakeholders, designed and constructed an off-site Rapid Access Addictions Medicine Clinic, which I am now assisting to expand with community partners.
Participated in an Accreditation Team that resulted in Accreditation with Exemplary Status, the highest accreditation standard achieved in the history of our organization.
Procured and manage leased housing facilities across the community to support staff recruitment, agency staff housing, student housing, and Locum housing.