Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Websites
Timeline
Generic

Larry J Mares

Hayward

Summary

Results-driven leader with expertise in operations, customer service, and emergency management within air transportation. Proven track record of implementing process improvements that enhance employee retention and service quality. Skilled in collaboration with government agencies and labor unions to boost customer satisfaction. Recognized for strategic direction, operational efficiency, and strong communication skills, ensuring successful project outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager, Emergency Management / EOC Director

CCSF Airport Commission
San Francisco
03.2015 - Current
  • Directed and coordinated all emergency response operations for San Francisco International Airport.
    Facilitated collaboration between San Francisco Fire Department, Police Department, and federal agencies.
    Developed and implemented best practices for a comprehensive emergency response plan.
    Led activities supporting NIMS and ICS principles, including annual large-scale exercises.
    Managed Emergency Operations Center during crisis events to ensure effective response.
    Oversaw compliance with FAA-regulated Airport Emergency Plan and Business Continuity Plan.
    Coordinated multi-agency responses, enhancing operational readiness and efficiency.

Airport Duty Manager / Operations & Security SFO

CCSF Airport Commission
San Francisco
04.2011 - 03.2015
  • Oversaw all airport operations and facilities, including airlines, concessions, and emergency responders.
    Coordinated support activities during emergencies within a unified command structure.
    Performed continuous inspections of airfield, landside, and facility operations; initiated corrective actions as necessary.
    Enforced compliance with TSA security procedures through safety spot checks of all airport facilities.
    Acted as press spokesperson during after-hours, weekends, and emergencies to communicate operational activities.
    Provided daily high-level briefings to senior staff on airport operational issues and developments.
    Coordinated landside and roadway activities to ensure efficient airport functionality.
    Worked night shifts, weekends, and holidays while fulfilling additional assigned duties.

Senior Manager, Customer Service

United Airlines
San Francisco
03.2010 - 04.2011
  • Directed airport operations encompassing Customer Service, Ramp Service, Cargo Service, and United Airlines Lounges.
    Led a team of 3 operating managers, 15 supervisors, and 300 Customer Service Employees in transitioning United Express Operations at SFO.
    Oversaw budget development and management for operational activities.
    Ensured employee and asset safety through rigorous performance management practices.
    Developed processes and procedures for integrating Customer Service responsibilities across UAX regional operations.
    Presented recommendations to senior and executive-level officers to enhance operational effectiveness.

General Manager, Customer Service

United Airlines
Santa Ana
12.2005 - 03.2010
  • Led comprehensive airport operations encompassing Customer Service, Ramp Service, Cargo Service, and station control center (SOC).
    Administered maintenance activities for equipment and aircraft to ensure peak functionality.
    Developed strategic goals to uphold service levels, cost efficiency, and safety protocols.
    Tracked performance against targets, implementing corrective measures as necessary.
    Determined resource needs for procurement, facilities, staffing, and training to achieve operational effectiveness.
    Supervised contracted ground handling agents while providing essential functional guidance.
    Represented the company in collaboration with government officials and airport agencies.
    Managed a $12 million budget alongside oversight of 135 employees.

Manager – International Operations

United Airlines
San Francisco
04.2005 - 12.2005
  • Oversaw international operations at SFO for United Airlines, managing activities above and below the wing.
    Directed shift supervision for effective use of facilities and staffing resources.
    Established key relationships with station and system organizations to foster cooperation.
    Implemented new operating standards and procedures for improved workflow efficiency.
    Administered FAA investigation databases, including tracking civil penalties.
    Generated reports detailing trends in FAA investigations and security incidents.
    Facilitated government grant processes to support operational initiatives.
    Worked with WHQSE to create and enforce security policies and procedures.

Ramp Operations Manager

United Airlines
San Francisco
03.2003 - 04.2005
  • Managed SFO ramp operations to ensure achievement of financial goals.
    Monitored key performance indicators, taking proactive steps for improvement.
    Handled vendor contract administration to fulfill service and expense criteria effectively.
    Supervised 500 union employees and 25 supervisors while directing cargo-related vendors.
    Executed adherence to vendor management systems, maintaining compliance with contracts.
    Implemented quality audit programs with robust processes and accurate reporting.
    Developed comprehensive training programs addressing safety and security needs.
    Strengthened partnerships with vendors, governmental entities, and major shippers to enhance service delivery.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
03-2025

Skills

  • Policy development and budgeting
    Strategic planning and development
    Team building and retention
    Facilities management
    Program development
    Vendor management
    Operations management
    Project management
    Collaborative leadership
    Risk management
    Customer relations and satisfaction
    Emergency management
    Business continuity planning
    Emergency operations oversight
    FAA and TSA compliance

Certification

  • CAL OES Certified Type III EOC Professional
  • The use of Power and Influence (Managing without authority)
  • Six Sigma – Currently in green belt training through United Airlines
  • Mentoring Skills for Managers
  • ACE Security Professional AAAE
  • DuPont Safety Training Hazardous Materials Handling
  • Ground Security Coordinator California Harassment & Discrimination
  • Continuous Improvement Lean – Six Sigma Principles
  • Environmental Compliance (OPC certified)
  • OSHA certified
  • FEMA / NIMS Certified -ICS 100, 200, 300 400, 700, 900
  • IS907 Active Shooter, IS775 EOC Operations and G235 Emergency Planning Cal OES
  • Counter Terrorism Liaison (TLO) – Complex Coordinated Attacks
  • Certified Homeland Security Exercise and Evaluation Program (HSEEP)

Affiliations

  • Memberships
  • AAAE - American Association of Airport Executives
  • EMA -Emergency Manager Association
  • CESA – California Emergency Services Association
  • IAEM – International Association of Emergency Managers
  • Former Director of Youth Athletics (Church Organization)
  • Former United Way Coordinator (United Airlines)

Accomplishments

  • Safety Excellence Award winner (SFO)
  • Director of the Western Region Airports Disaster Operations Group (WESTDOG) 2019 to Present
  • Contributor to several publications for Aviation Safety and Security (ACRP & Safe Skies Alliance

Timeline

Manager, Emergency Management / EOC Director

CCSF Airport Commission
03.2015 - Current

Airport Duty Manager / Operations & Security SFO

CCSF Airport Commission
04.2011 - 03.2015

Senior Manager, Customer Service

United Airlines
03.2010 - 04.2011

General Manager, Customer Service

United Airlines
12.2005 - 03.2010

Manager – International Operations

United Airlines
04.2005 - 12.2005

Ramp Operations Manager

United Airlines
03.2003 - 04.2005

Associate of Science - Business Administration

Colorado Technical University

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Larry J Mares