Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry Hearnshaw

Riverview,NB

Summary

Proven leader in retail management, notably with The Northwest Company, where I enhanced store operations and customer satisfaction through innovative merchandising strategies and effective inventory coordination. Skilled in verbal communication and employee training, I boosted sales and team efficiency, achieving significant reductions in waste and shrinkage.

Overview

37
37
years of professional experience

Work History

Grocery Manager

The Northwest Company
02.2009 - 05.2024
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Developed promotional strategies that drove increased foot traffic and boosted sales revenue.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Adapted pricing strategies based on competitor analysis, maximizing profitability without sacrificing customer loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Merchandiser

Coca Cola Bottling
03.2003 - 02.2009
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Night Shift Filler

Atlantic Superstore
05.2004 - 08.2006
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
  • Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.

Night Shift Supervisor

Sobeys
07.1997 - 05.2004
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
  • Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
  • Managed communication between associates and management, addressing key issues and needs.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
  • Maintained stock of products and ordered new products when stock was running low.
  • Trained staff members to perform inventory management, customer service and maintenance.

Grocery Store Clerk

Sobeys
02.1987 - 07.1997
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted customers in locating items, contributing to a positive shopping experience.
  • Collaborated with fellow team members to complete daily tasks efficiently and effectively.
  • Increased customer satisfaction by providing friendly and efficient service during checkout.
  • Operated cash registers accurately, processing transactions quickly and efficiently.
  • Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
  • Received new shipments promptly while verifying accuracy of delivered goods against purchase orders before updating inventory records.
  • Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.

Education

High School Diploma -

Riverview High School
Riverview, NB
06.1991

Skills

  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication
  • Customer Service Management
  • Training and mentoring
  • Employee Training
  • Task Delegation
  • Merchandising Strategies
  • Employee Management
  • Scheduling Coordination
  • Visual Merchandising
  • Product Merchandising

Timeline

Grocery Manager

The Northwest Company
02.2009 - 05.2024

Night Shift Filler

Atlantic Superstore
05.2004 - 08.2006

Merchandiser

Coca Cola Bottling
03.2003 - 02.2009

Night Shift Supervisor

Sobeys
07.1997 - 05.2004

Grocery Store Clerk

Sobeys
02.1987 - 07.1997

High School Diploma -

Riverview High School

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Larry Hearnshaw