Larona Brown
Regina,SK
Summary
Experienced hospitality professional with a strong background in customer service and tourism. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Demonstrated organizational skills that drive operational efficiency and create a welcoming environment. Committed team player with a strong work ethic.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Double tree
Regina, SK
09.2023 - Current
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Boosted guest satisfaction by addressing inquiries on business operations and policies, resolving concerns, and implementing creative solutions.
- Processed payments efficiently, ensuring accurate receipts and correct change for customers.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Collaborated with housekeeping and maintenance staff to promptly resolve building and room issues.
Front Desk Agent
Quality Hotel
Regina, SK
08.2019 - 10.2022
- Coordinated with hotel staff to fulfill guest requests and resolve issues from incoming calls, enhancing guest satisfaction.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Communicated with housekeeping and maintenance personnel to address and resolve guest room issues promptly.
Cook
Coney Island Cafe
Regina, SK
07.2016 - 09.2019
- Prepared vegetables and fruit for busy periods, ensuring timely service during dinner rush.
- Precooked menu items during slow periods to minimize wait times for lunch and dinner rush.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Oversaw daily kitchen operations to ensure smooth workflow and responsibilities on the morning shift.
- Managed inventory by replenishing food items and rotating ingredients to maintain freshness.
Education
Health Care Assistant -
Sask Polytech
Regina, SK08.2023
Skills
- Sales proficiency
- Organization/ Administrative
- Customer service
- Time management
- Solution seeker
- Team player
- Innovator
- Communicate clearly and concisely
- Office management
- Hospitality services
- Microsoft office
Summary - Objective
seeking part-time or full-time employment. Knowledgeable and experienced hospitality, customer service skills,and tourism with communication and problem-solving skills. A Reliable And hardworking team player with excellent organizational abilities who contributes to operational efficiency and support a welcoming environment.
References
- Marlene Hauck, Assistant Manager, 306-352-7587
- Almaira Yumol, Revenue & Reservations Specialist, 306-525-6767 Ex2
- Maryana Sopkiv, Assistant Manager, MSopkiv@silverbirchhotels.com
Timeline
Front Desk Agent
Double tree
09.2023 - Current
Front Desk Agent
Quality Hotel
08.2019 - 10.2022
Cook
Coney Island Cafe
07.2016 - 09.2019
Health Care Assistant -
Sask Polytech