Larissa L Lima Pimentel
Novato
Summary
I have exceptional skills in people management, customer service, and quick and effective problem-solving within customer service companies. My leadership ability and empathy allow me to motivate and guide my team to provide exceptional service. Additionally, my skill in handling challenging situations quickly and effectively ensures customer satisfaction and strengthens the company's reputation.
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Concierge Manager
Salons by JC
Sausalito, CA
05.2024 - Current
- Managed daily operations of concierge services, enhancing guest satisfaction through personalized assistance.
- Trained and mentored staff on customer service best practices, fostering a collaborative team environment.
- Assisted sales team in promoting salon facilities for meetings, conferences, and social events.
- Managed tenant relations to ensure high satisfaction and retention rates.
- Collected, completed, and processed lease applications.
- Created, coordinated, and engaged in marketing campaigns.
Owner
Brows Beauty BR
Manaus, Amazonas, Brasil
05.2020 - 08.2021
- I operated an aesthetics clinic, parallel to my other work as Administrative Manager at the company Hiper Sacolão. The clinic only operated for a year under my command and was then sold as I moved countries.
- Delivered consistent service to develop customer base.
- The company had 3 employees, which consisted of 2 beauticians and a receptionist, and I worked twice a week.
Managing Director
Supermercado Hiper Sacolao
Manaus, Amazonas, Brasil
03.2016 - 08.2021
- Enhanced company's long-term success, identifying optimal strategies and sourcing forward-thinking opportunities.
- Promoted company growth with profit-focused approaches centered on updating sales, service and accounting operations.
- Crafted positive public perception by representing organization with media and at public events.
- Coordinated with department managers to ensure smooth functioning across all departments.
- Took care of all purchasing and selling aspects of the store, hired and managed 65 employees in the 3 store units that the company had.
Education
Doctor of Business Administration (D.B.A.) - Business Administration
Universidade Nilton Lins
MANAUS, AMAZONASSkills
- Mentoring and training
- Recruitment Strategies
- Sales Leadership
- Quality Assurance
- Quick Troubleshooting
- People Management
- Customer service
- Excellent communication
- Adaptability and flexibility
LANGUAGE
Portuguese - Native
English - Advanced
Spanish - Conversational
Timeline
Concierge Manager
Salons by JC
05.2024 - Current
Owner
Brows Beauty BR
05.2020 - 08.2021
Managing Director
Supermercado Hiper Sacolao
03.2016 - 08.2021
Doctor of Business Administration (D.B.A.) - Business Administration
Universidade Nilton Lins