Larissa Tomkow
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized by team members for positive leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staff Member
Inspire Centre For Learning
10.2023 - Current
- Conduct dance sessions for neurodivergent children, focusing on inclusivity and individualized support.
- Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
- Monitor and assess participants' progress, adjusting strategies and activities as needed to ensure optimal engagement and development
- Utilized different styles of teaching to accommodate students of all capabilities.
Barista
Starbucks
10.2022 - 05.2024
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Crew Trainer
McDonald's
04.2019 - 07.2022
- Operated as full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments.
- Worked flexible hours; night, weekend, and holiday shifts.
- Supported great dining and meal experiences for guests.
- Assisted other team members to achieve goals.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained other employees in customer service, food safety and performance requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
Hostess
Earls
07.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Assistant
Hometown Hockey Heroes (Contractor to Edmonton Oilers)
09.2018 - 06.2023
- Prepared merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Stored personal possessions for patrons, issuing claim checks for articles stored.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Assisted in all areas of EOCF Online Charity Auction lot preparation, photography and shipping of auction items.
Education
Bachelor of Education -
University of Alberta
Edmonton, AB04.2027
High School Diploma -
Archbishop O'Leary
Edmonton, AB07.2020
Skills
- Food preparation and safety
- Menu memorization
- Cash Handling
- Beverage preparation
- Customer engagement
- Student Engagement
- Team Collaboration
Certification
Russ
McDonald's General Manager
(780)-414-8466 (Restaurant Number)
Michelle Homenuik
McDonald's General Manager
(780)-271-1504 (Prefers text first before call)
Nickolas Petrynchyn
McDonald's Manager
(780)-233-6485
Timeline
Staff Member
Inspire Centre For Learning
10.2023 - Current
Barista
Starbucks
10.2022 - 05.2024
Hostess
Earls
07.2022 - 12.2022
Crew Trainer
McDonald's
04.2019 - 07.2022
Retail Assistant
Hometown Hockey Heroes (Contractor to Edmonton Oilers)
09.2018 - 06.2023
Bachelor of Education -
University of Alberta
High School Diploma -
Archbishop O'Leary
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