Larissa Selman
Brandon,Manitoba
Summary
Stay at home mom seeking to re - enter the workforce.Hardworking and reliable worker with nearly 15 years of experience, focused on going above and beyond to support team and serve customers. Trained in and offering top-notch Customer Service/ Sales abilities. Motivated to continue to learn and grow as a retail / Customer service professional.
Overview
20
20
years of professional experience
Work History
Volunteer / Kitchen Help/ Bingo
Prairie Oasis Senior Centre
Brandon ,M.B
08.2021 - 06.2022
- Adhered to storage and rotation protocols to maintain food freshness
- Handled and cleaned kitchen equipment safely to prevent damage or injury
- Attended training and followed procedures to meet service standards
- Interacted with co-workers to comply with company service standards
- Followed all safety and sanitation guidelines and regulations
- Prepared components of each dish on menu using recipes
- Memorized and utilized serving portion sizes and all basic meal prep procedures
- Set up and stocked stations with necessary supplies
- Cleaned kitchen work stations periodically to prevent cross-contamination
- Marked label containers, container tags or products using marking tools for accuracy
- Met volume goals by quickly completing orders
- Assisted in checking picked orders, selecting proper box sizes and preparing orders for shipping
- Verified jackpots and payouts
- Delivered positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Maintained good working relationship with co-workers and management
- Adhered to cash handling policies and procedures.
Cashier/Customer Service Representative/ Bakery
Canada Safeway
07.2005 - 02.2016
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Provided customers with outstanding customer service exceeding store expectations
- Kept up high pace to minimize customer wait times at checkout
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Cleaned and sanitized checkouts and other high-touch surfaces
- Received feedback and complaints while demonstrating exceptional customer service
- Assisted customers with locating hard-to-find items
- Maintained knowledge of current products and proper pricing
- Learned special prices and promotions and encouraged customers to participate in offers
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Balanced cash drawers at shift beginning and end
- Collaborated with team members across different departments
- Answered multi-line telephones, managing numerous calls simultaneously to provide timely and tailored service to each customer
- Escalated advanced customer issues to next-level support or managers to facilitate resolution
- Worked well with different people to address challenges and solve problems collaboratively
- Greeted incoming customers, offered assistance and advised on bakery products and services
- Stocked display cases and kept bakery merchandise in storeroom rotated to maintain freshness and prevent spoilage
- Displayed goods following bakery department and merchandising guidelines
- Controlled inventory by stocking and organizing supplies from new deliveries
- Worked cooperatively with coworkers to build strong bakery team
- Restocked and used supply items according to policy to minimize waste and contain costs
- Protected food quality and freshness by rotating products and removing expired items
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Monitored signage and labels for accuracy and correct pricing
- Wrapped and weighed bakery items and applied UPC codes and labels
- Received baked goods from kitchen and performed inspections prior to displaying products
- Stocked ready-made food cases and rotated product to foster pleasing presentation.
Inbound Telemarketer
Marusa Marketing
02.2004 - 04.2005
- Utilized downtime to perform routine tasks, preventing service delays
- Completed assigned tasks prior to shift end
- Completed required paperwork within anticipated timeframes
- Used good organizational skills to manage workload
- Participated in telemarketing and sales training to learn about new techniques and tactics
- Learned how to handle direct and channel selling, telemarketing and face-to-face sales of products
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Used good judgment to help solve problems
- Worked well with different people to address challenges and solve problems collaboratively
- Required minimal oversight to complete job tasks.
Outbound Telemarketer
Xentel
Brandon,M.B
01.2002 - 07.2003
- Remained calm and poised during stressful and difficult situations, helping diffuse challenging conversations
- Resolved customer complaints promptly using appropriate company solutions
- Participated in telemarketing and sales training to learn about new techniques and tactics
- Built immediate connections with prospective customers, creating trust by explaining offerings and answering questions
- Delivered sales talks using prepared scripts to describe available products and services
- Persuaded customers to support specific non-profit organization or cause with charitable donation
- Handled customer objections and questions with calmness and detailed explanations
- Handled warm calls from interested individuals, quickly turning interest to sales
- Obtained customer information and entered orders into computers
- Adjusted sales scripts to better target customer needs and interests
- Overcame objectives laid out by potential customers using excellent communication and negotiation skills.
Education
Grade 11-12 -
Brandon Literacy Council Brandon
Brandon, MBCrocus Plains High School
Brandon, ManitobaSkills
- Problem-solving
- Time Management
- Adaptability
- Analytical thinking
- Teamwork
- Conflict-resolution
- Verbal communication
- Multitasking
Languages
English
Elementary
References
Available upon request
Timeline
Volunteer / Kitchen Help/ Bingo
Prairie Oasis Senior Centre
08.2021 - 06.2022
Cashier/Customer Service Representative/ Bakery
Canada Safeway
07.2005 - 02.2016
Inbound Telemarketer
Marusa Marketing
02.2004 - 04.2005
Outbound Telemarketer
Xentel
01.2002 - 07.2003
Grade 11-12 -
Brandon Literacy Council Brandon
Crocus Plains High School