Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Larissa Oliveira

Burnaby,Canada

Summary

I am seeking a part-time or full-time job in a customer service-oriented environment. I am also interested in the Communications, Marketing and Events role.

I was raised in a diverse cultural environment and a highly artistic household. I can say that I am a resourceful and imaginative individual. I have lived in Brazil and Canada and highly value courtesy, punctuality, and commitment. Artistically gifted, active in sports and a talented cook, I would like to put my experience to good use in working with and serving people. I am eager to learn from my co-workers and improve my abilities.

Overview

5
5
years of professional experience

Work History

Guest Service

Minami Restaurant
05.2023 - Current
  • Provided excellent guest service, addressing concerns or questions professionally and promptly.
  • Streamlined check-in processes for faster and more efficient guest service.
  • Coordinated with other departments to ensure seamless guest service throughout their stay.
  • Promoted business loyalty by fostering positive customer relationships.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Hostess and Barback

Ancora Dining
06.2022 - 08.2023
  • Reduced wait times by efficiently transporting completed orders from kitchen to appropriate tables.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Arranged tables and chairs for special occasions and events.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Hostess, Expo and Servers Assistent

Tap&Barrel Shipyards
04.2023 - 06.2023
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Relayed guest comments or suggestions to manager on duty for further action.

Hostess

Wedgwood Hotel & Spa, Baccus Restaurant
03.2023 - 04.2023
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Line Cooker

OEB Breakfast
03.2022 - 04.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.

Line Cooker and Host

Cora Breakfast
11.2020 - 02.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Grilled meats and seafood to customer specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Vendor

Rainbow Greenhouse
05.2021 - 06.2021
  • Streamlined invoice processing by implementing automated system that reduced errors and accelerated payment cycles.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.

Line Cooker

Earls Kitchen + Bar
02.2019 - 06.2019
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.

Education

High School Diploma -

Osasco Institute of Technology Foundation
Piratininga, Osasco - SP

The English Language Studies Program, Canadian Language Benchmark 5 -

Sprott Shaw Language College
Vancouver, BC

The Power Speaking and Modern Media Program -

Sprott Shaw Language College
Vancouver, BC

IELTS Test Preparation Program -

Sprott Shaw Language College
Vancouver, BC

Global Business Expertise Program -

Vancouver International College
Vancouver, BC

Bachelor in Communication (currently taking the course) -

Capilano University
North Vancouver, BC

Skills

  • Hospitality and Guest Service
  • Organizational Skills
  • Team Collaboration
  • Phone and Email Etiquette
  • Administrative Skills
  • Computer Skills
  • POS Systems

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Guest Service

Minami Restaurant
05.2023 - Current

Hostess, Expo and Servers Assistent

Tap&Barrel Shipyards
04.2023 - 06.2023

Hostess

Wedgwood Hotel & Spa, Baccus Restaurant
03.2023 - 04.2023

Hostess and Barback

Ancora Dining
06.2022 - 08.2023

Line Cooker

OEB Breakfast
03.2022 - 04.2022

Vendor

Rainbow Greenhouse
05.2021 - 06.2021

Line Cooker and Host

Cora Breakfast
11.2020 - 02.2022

Line Cooker

Earls Kitchen + Bar
02.2019 - 06.2019

High School Diploma -

Osasco Institute of Technology Foundation

The English Language Studies Program, Canadian Language Benchmark 5 -

Sprott Shaw Language College

The Power Speaking and Modern Media Program -

Sprott Shaw Language College

IELTS Test Preparation Program -

Sprott Shaw Language College

Global Business Expertise Program -

Vancouver International College

Bachelor in Communication (currently taking the course) -

Capilano University

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Larissa Oliveira