Larissa Mugisha
Hamilton,ON
Summary
- OCT Certified , Member in good standing.
- Passionate and dedicated educator with a love of sharing the French language with students.
- Experienced professional with over 20 years of cross-sector experience, including 10+ years in corporate and government environments. Brings a strong foundation in leadership, communication, and organization, now applied to creating structured, engaging, and inclusive learning environments in the classroom.
- Experienced bilingual representative, team lead, and acting supervisor transitioning into education, bringing strong leadership, mentoring, and communication skills to create a structured, inclusive, and engaging classroom environment.
- Tech-savvy educator with a strong ability to integrate digital tools into daily instruction to enhance student engagement and learning outcomes.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Conseil scolaire Viamonde
Hamilton, Ontario
04.2025 - Current
- Follow and adapt teacher-provided lesson plans in both English and French, ensuring continuity of learning in immersion classrooms.
- Deliver instruction across multiple grade levels (K–10), often with short notice, demonstrating flexibility and strong classroom management.
- Maintaining a positive and respectful learning environment, quickly building rapport with students and staff.
- Ensure student safety by actively supervising and consistently adhering to school safety protocols and emergency procedures.
Bilingual Client Account Services Representative
Legal Aid Ontario
Toronto, ON
06.2015 - Current
- Participate in team meetings to discuss best practices for handling difficult customer situations.
- Assist with the development of training materials related to account servicing functions.
- Inbound and Outbound calls to/from Client, Lawyers and Other parties.
- Liaise with different departments to better assist Clients, Lawyer and/or Stakeholder
- De-escalate problematic client, lawyers and stakeholders concerns, maintaining calm, friendly demeanor.
- Ensure daily, weekly and monthly reports are up to date.
Acting Supervisor, Client Account Services
Legal Aid Ontario
07.2018 - 11.2018
- Promoted to Acting Supervisor further to over a Year of acting as a CAS Lead.
- Motivate team to increase productivity and achieve goals.
- Facilitate individual coaching sessions with CSIs to realign productivity goals.
- Handle escalated customer service concerns.
- Evaluate employee's job performance and motivated staff to improve productivity.
- Managed Level 1 Complaints
- Lead and participate in projects with different Departments .
- Lead staff meetings to communicate directives, changes and participate in team building activities.
Acting Lead ,Client Account Services
Legal Aid Ontario
05.2017 - 07.2018
- Promoted to CAS Acting Lead in recognition of strong work ethic and demonstrated ability to learn, adapt and willingness to grow within the organization.
- Foster positive employee relationships through effective communication, training and development coaching.
- Support CSI representatives with their daily tasks, reports and goals.
- Respond to level-1 complaints when required
- Conduct daily, weekly and monthly business analysis using PeopleSoft
- Participate in and led projects and initiatives and liaise with different department and stakeholders.
Team Lead
Desjardins Group
Montreal, QC
12.2014 - 05.2015
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Enforce adherence to company policies, answered coworkers and junior agent's questions and trained new personnel.
- Offer constructive criticism regarding quality assurance on collections team phone calls.
- Train new employees on inbound and outbound calls to he Credit Union clients.
- Prepare job aids for new employees
- Intimate Knowledge of the Credit Union’s Collection and Customer Service procedures
- Foster positive employee relationships through effective communication, training and development coaching.
Education
Bachelor of Education ( Cum Laude)
University of Ottawa
Ottawa, ON03-2025
Bachelor of Science - Geography
Université Du Québec À Montréal (UQAM)
Montreal, QC06.2015
Collegial Degree - Humanities
Cégep Marie-Victorin
Montreal, QC08.2007
Skills
- Google Classroom / Microsoft Teams / Kahoot
- Interactive Whiteboards (eg, SMART Board)
- Positivity and team builder
- Team player and builder
- Classroom management
- Team leadership
- Planning and scheduling
Languages
- Fluent in spoken, understanding and written English and French
Timeline
Substitute Teacher
Conseil scolaire Viamonde
04.2025 - Current
Acting Supervisor, Client Account Services
Legal Aid Ontario
07.2018 - 11.2018
Acting Lead ,Client Account Services
Legal Aid Ontario
05.2017 - 07.2018
Bilingual Client Account Services Representative
Legal Aid Ontario
06.2015 - Current
Team Lead
Desjardins Group
12.2014 - 05.2015
Bachelor of Science - Geography
Université Du Québec À Montréal (UQAM)
Collegial Degree - Humanities
Cégep Marie-Victorin
Bachelor of Education ( Cum Laude)
University of Ottawa
Similar Profiles
Amira BorchaniAmira Borchani
French Supply Teacher at conseil scolaire viamondeFrench Supply Teacher at conseil scolaire viamonde
Amy CayenAmy Cayen
Cultural Programmer – Civic Education & Cultural Leadership at Conseil scolaire ViamondeCultural Programmer – Civic Education & Cultural Leadership at Conseil scolaire Viamonde
Déborah ChampagneDéborah Champagne
Primary School Teacher, Supply to Permanent. at Conseil Scolaire ViamondePrimary School Teacher, Supply to Permanent. at Conseil Scolaire Viamonde
Manmeen KularManmeen Kular
Tax Preparer and Amin at Acc Tax CanadaTax Preparer and Amin at Acc Tax Canada
Matthew JewsonMatthew Jewson
Service Expert at Sherwin-Williams Canada Inc.Service Expert at Sherwin-Williams Canada Inc.