- Knitting and Crocheting
- Music
- Gardening
- Hiking
- Adventure Travel
Larissa Mazzocca
Toronto,Canada
Summary
I am a motivated criminology student with a strong background in customer service and reception. I am actively pursuing a civilian position within law enforcement to effectively apply my skills and knowledge for the betterment of the community. I am committed to using my customer service experience to deliver exceptional support to both my colleagues and the public. My objective is to contribute towards ensuring safety and security while upholding the principles of integrity and genuine justice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist (Paid)
Tri-Rok Drilling Accessories
01.2020 - Current
- Executed general reception responsibilities
- Management of telephone calls and email correspondence
- Offering support to personnel within the office
Volunteer Centre Representative (Volunteer)
Toronto Cat Rescue
03.2025 - Current
- Managed donation intake
- Facilitated foster supply pickups
- Monitored emails and answered general inquiries
- Organized donations and pickup orders
Key Holder (Paid)
Rens Pet Depot
10.2021 - 03.2024
- Provided professional assistance in addressing animal needs
- Managed the cash register operations
- Ensured the opening and closing of the store
- Oversaw merchandising efforts and maintained accurate inventory and stock records
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Bachelor of Arts - Major: Criminology, Minor: Psychology
Wilfrid Laurier University
06-2025
Skills
- Experienced with Microsoft Office Applications
- Mixed-Methods Research Design
- Empathy and cultural sensitivity
- Event Coordination
- Case Study Assessment
- Customer Service Expertise
- Objective-Focused Attitude
Websites
Certification
- Gladue Principles, Wilfrid Laurier University, 2025
- Smart Serve, Smart Serve Ontario, 2020
Interests
Timeline
Volunteer Centre Representative (Volunteer)
Toronto Cat Rescue
03.2025 - Current
Key Holder (Paid)
Rens Pet Depot
10.2021 - 03.2024
Receptionist (Paid)
Tri-Rok Drilling Accessories
01.2020 - Current
Bachelor of Arts - Major: Criminology, Minor: Psychology
Wilfrid Laurier University
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