LARISSA HANNIBAL
BARRIE ,ON
Summary
Dedicated and hardworking well rounded individual who is great at working with any equipment provided with proper training. Committed to delivering high quality results with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Member Support Agent
CAA Club Group
08.2021 - Current
- Assisting members with making account updates and changes
- Processing membership purchases, upgrades and assisting with technical account creation/issues
- Assisting members with roadside assistance, inputting service calls in system
- Further assistance if needed to assure safety at all costs.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Sales Associate
Kitchen Stuff Plus
10.2020 - 08.2021
- Assisting customers with retrieving items and purchases
- Assisting at till to process customer transactions, processing special order, etc
- Assisting with inventory counts and merchandising store fronts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other locations if not in stock
Sales Associate
Orangetheory Fitness Vaughan
07.2018 - 08.2020
- Greeting members and guests promptly, enthusiastically and with smile to create friendly positive experience
- Conducts telephone inquiries/follow up calls/customer care calls
- Processing memberships and helping new members
- Maintained clean environment with implemented cleaning guidelines.
Receptionist
Heavy Duty Parts
08.2017 - 06.2018
- Answer customer calls and direct them to correct departments
- Copy, file and send out invoice copies and monthly statements
- Mail out payments.
- Responded to inquiries from callers seeking information
- Collected and distributed messages to team members and managers to support open communication and high customer service
Crew Member & Key Holder
New York Fries
06.2015 - 08.2017
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces and utensils
- Serving customers with friendly and polite manner, efficiently and safely using techniques and guidelines provided.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
Sales Associate & Key Holder
Hickey Farms
11.2015 - 12.2016
- Answering customer's questions based on product quality and policies
- Report problems and any other issues to supervisor/manager
- Assist customers with specific sought after items, effectively and politely.
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Cashier
Ez Fresh Supermarket
04.2014 - 01.2015
- Scan, bag and process all transactions in timely fashion
- Count money in cash drawer at beginning and end of shift
- Greet each customer in professional and friendly manner.
- Restocked and organized merchandise in front lanes
- Built relationships with customers to encourage repeat business
- Used POS system to enter orders, process payments and issue receipts
Education
Some College (No Degree) - Digital Communications And Media
Durham College
Oshawa, ON High School Diploma -
Pine Ridge Secondary School
Pickering, ON 06.2015
Skills
- Microsoft 365
- SAP
- Avaya Systems
- Problem-Solving
- Patience
- Time Management
- Organized
- Adaptability
- Interpersonal skills
- Work ethic
- Attention to detail
- Creativity
- Sales processing
- Creative writing
- Computer Technology
- Member Services Coordination
- Member Retention
- Friendly Customer Service
Timeline
Member Support Agent
CAA Club Group
08.2021 - Current
Sales Associate
Kitchen Stuff Plus
10.2020 - 08.2021
Sales Associate
Orangetheory Fitness Vaughan
07.2018 - 08.2020
Receptionist
Heavy Duty Parts
08.2017 - 06.2018
Sales Associate & Key Holder
Hickey Farms
11.2015 - 12.2016
Crew Member & Key Holder
New York Fries
06.2015 - 08.2017
Cashier
Ez Fresh Supermarket
04.2014 - 01.2015
Some College (No Degree) - Digital Communications And Media
Durham College
High School Diploma -
Pine Ridge Secondary School
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