Larissa Fletcher
Keswick
Summary
A highly focused self-motivated multitasker with excellent communication, strong problem solving, exceptional listening, and quick decision-making under pressure abilities, who is able to maintain a calm and reassuring demeanor in high stress situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Upper Canada Child Care
01.2021 - 01.2024
- Supervise and ensure the safety and wellbeing of children
- Organize and ensure proper sanitizing of equipment
- Classroom Management
- Use of iPads
- Communicate with Supervising Teacher
Program Leader & Inclusion Facilitator
Jericho Youth Services
01.2021 - 12.2021
- Identify needs and develop program adaptation for delivery in a wide variety of diverse populations
- Maintain iPads for effective communication with youth and parents
- Provide individual assistance to promote general adjustment
- Provide behavioural and emotional intervention with positive reinforcements
- Adapting activities allowing active participation
- Observe and document behavioural issues
- Maintain a record of children's activities
- Provide calm and reassuring assistance
- Provide additional instructions to benefit children's participation
Customer Service
A&W Restaurant
01.2019 - 01.2021
- Communicate effectively with a wide range of customers
- Responsible for opening and closing restaurant
- Promptly resolve issues with orders while maintaining a calm and composed environment
- Operate computer equipment
- Prepare and serve food
Education
Certificate - 911 Services And Communications
Seneca Polytechnic
King, ON04-2025
Skills
- Ability to deal with customers/clients tactfully and effectively
- Excellent listening and communication skills
- Ability to work efficiently with tact and good judgment
- Exceptional time management
- Fast paced and quick learner
- Excellent organization
- Customer service
- Honest
- Dependable
- Adaptable
- Trustworthy
- Positive attitude
- Calm and patient demeanor
Certification
- Recipient of Public Safety Telecommunicator 1, 7th Ed., Canada. December 2024. APCO International
- Recipient of Law Enforcement Communications, 1st Ed. April 2025. APCO International
- Recipient of Fire Service Communications, 2nd Ed., Version 1, Canada. April 2025. APCO International.
- OnStar - OnStar Public Safety Training, 01/01/24
- Canadian Red Cross Standard First Aid CPR/AED Level C, 01/01/24
- WHMIS
Languages
English
Native or Bilingual
Timeline
Teacher's Assistant
Upper Canada Child Care
01.2021 - 01.2024
Program Leader & Inclusion Facilitator
Jericho Youth Services
01.2021 - 12.2021
Customer Service
A&W Restaurant
01.2019 - 01.2021
Certificate - 911 Services And Communications
Seneca Polytechnic
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