Larissa Dejan
Etobicoke
Summary
As an experienced automotive finance professional, I am dedicated to building strong, lasting relationships by understanding clients' unique financial needs and offering customized financing solutions. I focus on streamlining processes to ensure a smooth, efficient experience, providing clear and transparent service every step of the way. My goal is to enhance customer satisfaction by actively listening, addressing concerns, and delivering tailored options that align with clients' financial goals, ensuring they feel confident and valued throughout the process.
Overview
9
9
years of professional experience
Work History
Wellness Expert
Wellness Shop
01.2023 - 11.2024
- Product Education: Providing tailored recommendations on wellness products to boost client satisfaction and promote repeat business.
- Relationship Building: Fostering strong connections with clients by advocating for their needs and interests, ensuring a personalized service experience.
- Team Communication: Utilizing Slack to stay in constant communication with the team, ensuring real-time updates, sharing customer feedback, and coordinating efforts to meet client needs effectively.
Finance Manager
Audi Downtown
04.2022 - 07.2022
- Financial Analysis & Reporting:Skilled in evaluating client financials, assessing credit risk, and providing insights to improve financing solutions and drive growth.
- Contract Negotiation & Management: Experienced in drafting, reviewing, and finalizing complex sales contracts, ensuring accuracy, compliance, and alignment with client needs.
- Process Optimization & Efficiency: Expert in streamlining workflows and automating approval processes to improve efficiency and reduce turnaround times.
- Regulatory Compliance & Risk Management:
In-depth knowledge of financial regulations and risk management strategies, ensuring all operations meet industry standards and company policies.
Finance Manager
AutoLoans Solutions
06.2021 - 04.2022
- Lender Collaboration: Worked with lenders to achieve optimal approval outcomes, consistently exceeding client expectations.
- Client Support: Provided comprehensive assistance throughout the client journey, ensuring a smooth process.
Finance Manager
ECHO
11.2018 - 06.2021
- Relationship Management: Building strong connections with lenders and GAP providers.
- Credit Analysis: Analyzing credit reports to provide strategic recommendations.
Service Advisor
Signature Mazda
09.2015 - 10.2018
- Customer Engagement: Effectively communicated the Mazda Scheduled Maintenance program, enhancing customer trust and satisfaction.
- Proactive Service: Addressed customer inquiries promptly, leading to high satisfaction levels.
Education
High School Diploma -
Victoria Park Collegiate Institute
Toronto, ON06.2010
Skills
- Negotiation & Persuasion: Skilled in negotiating sales terms, pricing, and financing options to close deals while maintaining profitability
- Product Knowledge: Deep understanding of vehicle specifications, features, and financing options to effectively communicate value propositions to clients
- Prime & Subprime Financing Expertise: Knowledge of credit risk and tailored financing solutions for both prime and subprime customers
- Customer Relationship Management (CRM): Building and maintaining strong relationships with clients, providing transparent and personalized financial guidance
- Regulatory Compliance & Risk Management: Ensuring all financing activities adhere to legal and company policies, minimizing financial and legal risks
- Loan & Lease Structuring: Structuring financing deals that meet customer needs and lender requirements, ensuring compliance
- Time Management: Balancing multiple tasks and priorities efficiently, ensuring deadlines and service goals are met
- Active Listening & Empathy: Ability to listen attentively to customers, understand their needs and concerns, and provide thoughtful, empathetic responses that enhance the customer experience
Languages
English
Full Professional
Romanian
Professional Working
Timeline
Wellness Expert
Wellness Shop
01.2023 - 11.2024
Finance Manager
Audi Downtown
04.2022 - 07.2022
Finance Manager
AutoLoans Solutions
06.2021 - 04.2022
Finance Manager
ECHO
11.2018 - 06.2021
Service Advisor
Signature Mazda
09.2015 - 10.2018
High School Diploma -
Victoria Park Collegiate Institute
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