Larissa Cowan
Edmonton
Summary
Proven multitasker and team collaborator, excelled at Fiddler's Courtyard Pub by enhancing guest experiences and streamlining service operations. Skilled in cash handling and customer service, consistently prioritized tasks for efficient workflow. Achieved a significant increase in service efficiency through expert multitasking and organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Fiddler's Courtyard Pub
03.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Blackjack Dealer
Elbow River Casino
01.2022 - 01.2023
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled cash out and buy in transactions each night.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
Education
RMT - Massage Therapy
Cdi College
Calgary, AB01-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Task prioritization
- Multitasking and organization
Certification
- ProServe AGLC 2024 January
Timeline
Server
Fiddler's Courtyard Pub
03.2023 - 01.2024
Blackjack Dealer
Elbow River Casino
01.2022 - 01.2023
RMT - Massage Therapy
Cdi College
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