LARISSA CASTILLO

• Enhanced guest experience through systematic review of feedback and implementation of targeted improvements.
• Managed staff schedules to ensure optimal coverage across all shifts.
• Resolved guest concerns promptly, reinforcing loyalty and aligning with brand service standards.
• Enforced health, safety, and sanitation standards to support compliant, efficient restaurant operations.

• Directed daily bar and dining room operations, ensuring smooth service and consistent guest experience.
• Trained, scheduled, and supervised staff to maintain service standards and team accountability.
• Monitored inventory levels, ordered supplies, and controlled stock usage to reduce waste.

F&B Assistant Manager
JW Marriott Desert Springs Resort & Spa, Palm Desert

• Strategically developed effective marketing plans to increase
sales and profits while managing costs.
• Managed business plans to promote profitable food and
beverage sales.
• Managed payroll and timekeeping, including completion of
proper paperwork for new hires and terminations.

• Supervised daily restaurant operations, ensuring service standards and smooth guest flow.
• Supervised over 20 staff members. Improved staff performance through training, attention to detail and empathetic problem-solving methods. Resolved staff and guest conflicts professionally, maintaining a positive dining environment. Inventory and order business supplies. Handled guest billing and resolved payment disputes. Performed administrative tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries.
• Trained associates on menu knowledge, sequence of service, and Marriott hospitality expectations.
• Monitored food and beverage quality, addressing guest concerns promptly to maintain satisfaction.

• Achieved table turnover ratio of 2.5 out of 200 covers through effective communication with the back of house. Recommended 4 of 6 specific menu items based on guest preferences and food allergies, enhancing dining experience. Processed up to 20 transactions daily using POS system/MICROS, ensuring efficient service.
• Delivered attentive table service while maintaining Marriott guest service standards and polished dining room presentation.
• Recommended menu selections, daily specials, and wine pairings to enhance guest dining experience.
• Took accurate food and beverage orders, entered requests in POS system, and verified special instructions.

• Prepared handcrafted espresso beverages and specialty drinks while maintaining consistent Starbucks quality standards.
• Provided product information on blends and dessert pairings to all customers, enhancing their experience. Learned and crafted over 50 or more drinks in average shifts with consistently positive customer satisfaction.
• Delivered personalized guest service, resolving requests promptly in fast-paced resort café environment.
• Operated POS systems accurately, handled cash transactions, and balanced registers at shift close.

• Managed Open Table system to assign server sections based on business demand, achieving 100% occupancy. Oversaw service for an average of 100 covers on weekdays and up to 350 on weekends. Trained 4 new hires on call handling, reservations, and special events management.
• Coordinated seating flow and guest waitlists to maintain efficient dining room operations.
• Greeted guests promptly, verified reservations, and managed special seating requests with professionalism.
• Supervised host station coverage and communicated table status updates to restaurant leadership.