Larissa Awambeng
Calgary,AB
Summary
Accomplished Housekeeping Room Attendant with a proven track record at Acclaim Hotel, enhancing guest satisfaction through meticulous attention to detail and exceptional customer service. Skilled in deep cleaning protocols and effective team collaboration, consistently exceeding room cleaning targets. Demonstrated ability in staff training and problem-solving, contributing to a positive guest experience and operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Holiday Inn Express Hotel
04.2023 - 01.2024
Housekeeping Room Attendant
Acclaim Hotel
06.2022 - 11.2023
Housekeeping Room Attendant
Boutiques Hotel Toronto
06.2019 - 09.2022
Housekeeping Room Attendant
Chelsea Hotel
03.2019 - 05.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
Education
Tourism And Hospitality
Reeves College
Calgary, AB03.2023
OIC Cameroon International
Cameroon11.2018
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical Handling
- Sorting and washing laundry
- Folding clean laundry
- Stain Removal
- Dusting surfaces
- Carpet cleaning
- Ironing linens
- Time Management
- Guest Service and Support
- Multitasking and Prioritizing
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Work Planning and Organization
- Deep Cleaning Protocols
- Professional and Courteous
- Attention to Detail
- Staff Training
- Active Listening
- Excellent Communication
- Task Prioritization
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Housekeeping Room Attendant
Holiday Inn Express Hotel
04.2023 - 01.2024
Housekeeping Room Attendant
Acclaim Hotel
06.2022 - 11.2023
Housekeeping Room Attendant
Boutiques Hotel Toronto
06.2019 - 09.2022
Housekeeping Room Attendant
Chelsea Hotel
03.2019 - 05.2021
Tourism And Hospitality
Reeves College
OIC Cameroon International
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