Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Larisa West

Larisa West

Edmonton,Canada

Summary

Resourceful, multilingual and hard-working individual with 15 years of experience in Customer Service and 10 years in Management,

15 in Cleaning Services. Experienced with office environments and taking on Strong leadership responsibilities when required.

Overview

16
16
years of professional experience

Work History

Cleaning Supervisor

Smoky Lake
09.2023 - Current

Training and supervising cleaning staff, including scheduling and assigning. Ensuring that cleaning meets standards and that the work environment is clean and orderly. Conducting quality control checks to ensure work meets standards. 
Monitoring compliance with cleaning procedures, workplace safety, and tender specifications. Monitoring cleaning material stock levels and reordering materials when needed. Submitting daily cleanliness reports .Solving operational problems and making decisions. Interacting with customers and building relationships. 
Identifying training needs for cleaning staff. Implementing work plans. Inspecting sites or facilities to ensure safety and cleanliness standards are met. Recommending or arranging for additional services such as painting, repair work, renovations, or replacement of furnishings and equipment.

Home Care
01.2023 - 09.2023
  • Working any shift at Foundation, Cook breakfast, Night shift, Cleaning day and evening, Laundry day shift, Dinning Room day shift
  • Assist residents with daily living, cleaning them apartment, did them laundry
  • Verbal interaction with residents focusing on customer service
  • Reporting all changes in resident's condition

Marketing Director

WFG
01.2019 - 12.2021
  • Company Overview: Financial Advisor
  • Recruited candidates and assessed them prior to starting services as to make sure they are a good fit to the company commitments
  • Winning, retaining, and growing all profitable managed customer accounts between $5k - $100k to contribute to achievement of the sales, service and profit targets for a specified sales area
  • Contributed to the overall performance of the Region as a member of the Regional Retail/Sales team
  • Promoted Value Added selling practices, support and delivered sales strategies
  • Grew familiar with banking systems, investments and all financial industries
  • Worked collaboratively with Speciality/Technical Sales, retail and support functions to deliver targets
  • Financial Advisor

Manager of Cleaning Department

Boardwalk Rental Communities
04.2017 - 12.2018
  • Checked the buildings for cleanliness and safety hazards
  • Provided great customer service by keeping tenants satisfied and staying up to date with residents and coworkers
  • Conducted and participated in pre-job toolbox meetings and Pre-Task Analysis (PTA) to identify potential hazards and measures to eliminate or minimize them
  • Attended safety meetings, reviewed Safe Work Procedures associated with the job prior to task execution, and ensured the appropriate use of Personal Protective Equipment while performing tasks

Organizing/Cleaning Manager (Subcontractor)

C-Janitorial Company
01.2013 - 12.2014
  • Decorated the Condominium 9 stores and Lobby, prepared vacant suites to be ready for the next customer
  • Supervised a crew of maintenance worker and cleaner, developed and implement housekeeping systems and procedures
  • Supervised daily meetings and discussed goals of the day while also planning for the goals next shift
  • Ordered in fixtures and furniture in addition to main supplies, tools and chemicals
  • Co-ordinated the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies were being met
  • Organized on-the job training and evaluated its effectiveness

Cleaner (Subcontractor)

01.2009 - 12.2012
  • Cleaned apartments, residential houses, offices and post-construction houses
  • Vacuumed floors, washed windows, moped the floors and entrance areas

Education

Home Care Courses -

The Learning Centre for Senior Living
01.2023

Continuing Education Course Completion - Canadian Ethics Course for Life Insurance Agents

Oliver's Learning
Edmonton, Alberta
07.2020

High School Diploma -

Belovo High School
01.1994

Skills

  • Customer service skills, Strong leadership and communication skills, the ability to effectively delegate tasks, Attention to Detail, Problem-solving abilities, and a thorough understanding of cleaning techniques and equipment, Listening skills, Rapport building, Self-motivated, Prioritization, Meeting deadlines, Computer abilities, Microsoft Office, Office procedures, Telephone etiquette, Team player, Resiliency, Flexibility, Independent work, Organization, Adaptability, Accuracy, Reliability, Work ethic, Willingness to learn, Discretion, Confidential document handling, FOIP guidelines

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Hebrew
Elementary

Timeline

Cleaning Supervisor

Smoky Lake
09.2023 - Current

Home Care
01.2023 - 09.2023

Marketing Director

WFG
01.2019 - 12.2021

Manager of Cleaning Department

Boardwalk Rental Communities
04.2017 - 12.2018

Organizing/Cleaning Manager (Subcontractor)

C-Janitorial Company
01.2013 - 12.2014

Cleaner (Subcontractor)

01.2009 - 12.2012

Continuing Education Course Completion - Canadian Ethics Course for Life Insurance Agents

Oliver's Learning

High School Diploma -

Belovo High School

Home Care Courses -

The Learning Centre for Senior Living
Larisa West