Lareina Zhang
Richmond
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Customer Service
Ulala Technologies
09.2023 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Proactively identified and addressed the needs and opinions of incoming customers, maintaining detailed records for reporting purposes.
- Demonstrated the ability to independently and swiftly resolve problems while upholding a positive attitude and tone in customer communication.
- Researched and corrected customer concerns to promote company loyalty.
Operations Manager
EPS International Logistics
06.2022 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Utilized market activities, industry summits, and chambers of commerce to identify and engage enterprises with foreign trade capabilities or intentions
- Oversaw the assignment of driver delivery tasks, collaborated with domestic shippers, and coordinated logistics to ensure timely and efficient arrival of goods.
Oneup Party
Product Operations and Assistant (part time)
01.2021 - 08.2021
- Responsible for regular channel training, maintain good customer relationship, and form new product transformation through good communication.
- Organize customer information, participate in and determine customer needs, customize program discussions and conduct research on the most suitable program
- Improve user awareness, monitor daily data, and analyze user needs.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - General Studies
Kwantlen Polytechnic University
Richmond, BC07.2022
Skills
- Service Recommendations
- Technical Direction
- Till Counting
- Special Requests
- Copywriting
Timeline
Customer Service
Ulala Technologies
09.2023 - 12.2023
Operations Manager
EPS International Logistics
06.2022 - 06.2023
Oneup Party
Product Operations and Assistant (part time)
01.2021 - 08.2021
Bachelor of Arts - General Studies
Kwantlen Polytechnic University
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