Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laraib Asif

North Vancouver

Summary

Diligent customer service professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

7
7
years of professional experience

Work History

Tutor

Self Employed
11.2024 - Current
  • Provided one-on-one tutoring in English, Social Studies, French, and Science for students at the elementary and high school levels.
  • Provided homework assistance using specific curriculum and materials.
  • Developed individualized lesson plans to enhance student understanding and engagement.
  • Assessed student progress through regular evaluations and tailored feedback.
  • Facilitated small group sessions, promoting collaborative learning environments.


Beauty Advisor

Sephora
03.2023 - 08.2023
  • Provided personalized skincare consultations, enhancing customer satisfaction and loyalty.
  • Educated clients on product benefits and usage, driving informed purchasing decisions.
  • Managed inventory levels, ensuring availability of popular items and reducing stock discrepancies.
  • Demonstrated makeup application techniques, increasing client engagement during beauty events.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Customer Service Representative

Indigo Books
09.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Recognized for success in promoting and enrolling customers into the loyalty membership program, contributing to increased customer retention and store sales.

Sales Advisor

H&M
09.2019 - 08.2021
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Part Time Employee

Nourish Market
04.2018 - 08.2019
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - Political Science

Capilano University
North Vancouver
05-2024

Skills

  • Interpersonal skills
  • Excellent customer service
  • Task prioritization
  • Fluent in Urdu, Punjabi, and English
  • Collaboration and teamwork
  • Adept learner
  • Organization and preparation
  • Growth mindset
  • Problem-solving skills

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional

Timeline

Tutor

Self Employed
11.2024 - Current

Beauty Advisor

Sephora
03.2023 - 08.2023

Customer Service Representative

Indigo Books
09.2021 - 04.2022

Sales Advisor

H&M
09.2019 - 08.2021

Part Time Employee

Nourish Market
04.2018 - 08.2019

Bachelor of Arts - Political Science

Capilano University

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Laraib Asif