Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Lara Saleh

Lara Saleh

Greater Sudbury

Summary

Dynamic and results-driven professional with extensive experience at Idylwylde Golf & Country Club. Proven expertise in cash handling and employee training, fostering a customer-oriented environment. Adept at enhancing team productivity and resolving conflicts, ensuring exceptional service and operational efficiency. Recognized for a strong work ethic and dependable leadership in high-pressure situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Idylwylde Golf & Country Club
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Bar Manager

Golf Sudbury
08.2023 - 06.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.

Server

Golf Sudbury
06.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Bachelor Of Arts - General Studies With Concentration in Psychology

Laurentian University
Greater Sudbury, ON
06.2024

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Hardworking and reliable
  • Strong work ethic and dependable

Languages

English
Professional Working

Certification

Standard First Aid & CPR

Timeline

Shift Supervisor

Idylwylde Golf & Country Club
08.2024 - Current

Bar Manager

Golf Sudbury
08.2023 - 06.2024

Server

Golf Sudbury
06.2022 - 06.2024

Bachelor Of Arts - General Studies With Concentration in Psychology

Laurentian University

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Lara Saleh