Lara Roberts
HOPE,British Columbia
Summary
A seasoned hospitality professional with a strong entrepreneurial background, blending hands-on experience from owning a restaurant and liquor store with a passion for delivering exceptional customer service. Proven ability to manage diverse tasks efficiently, uphold high standards, and foster positive guest experiences. Eager to leverage entrepreneurial acumen and hospitality expertise in a waitress role to contribute to a dynamic team environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Stallones
04.2022 - Current
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Planned and executed strategies to increase customer loyalty and retention.
- Worked all aspects of the restaurant including cooking waitressing etc
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained positive relationships with local community and government officials.
- Developed unique events and special promotions to drive sales.
Owner/Operator Liquor Store and Pub
Princeton Way Pub Ltd
05.2003 - 04.2019
- Increased customer satisfaction by providing high-quality services and timely communication.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Managed day-to-day business operations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
High School Diploma -
Port Moody Senior
Coquitlam, BC1987
Skills
- Customer Service
- Relationship Building
- Food presentation
- Scheduling Staff
- Quality Assurance
- Strategic Planning
- Food plating and presentation
- Managing Reservations and Large Parties
- Schedule Coordination
- Business marketing
- Problem-Solving
- Liquor Law Compliance
Certification
Serving it right
Food safe
Timeline
Restaurant Owner
Stallones
04.2022 - Current
Owner/Operator Liquor Store and Pub
Princeton Way Pub Ltd
05.2003 - 04.2019
High School Diploma -
Port Moody Senior
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