Lara Monteiro

• Guided tourists in creating personalized sightseeing itineraries, optimizing their experience in Toronto.

• Delivered comprehensive insights into Toronto’s top attractions, historical landmarks, and cultural highlights, enhancing the overall tourist experience.

• Handled ticket sales and efficiently addressed customer inquiries, ensuring a seamless and enjoyable service for all visitors.

• Worked closely with team members to refine tour packages, contributing to higher customer satisfaction and repeat business.

• Provided excellent customer service and assisted clients in selecting products that met their needs.

• Developed and maintained a strong knowledge of the company’s product line to effectively sell and upsell products.

• Managed the point-of-sale system and handled transactions efficiently.

• Participated in promotional activities and helped increase sales through targeted marketing strategies.

• Assisted in day-to-day administrative functions including scheduling meetings, managing correspondence, and maintaining records.

• Developed and implemented an organizational system to improve workflow efficiency.

• Acted as a liaison between clients and associates, ensuring smooth communication and timely response to inquiries.