Lara Matallana
Toronto,ON
Summary
High School graduate from Newman School, from Cajica, Colombia, with experience as a waitress, customer service agent, cashier, freelance in advertising and design, babysitter, leader and organizer of social service groups.
Also with knowledge in web, logo, poster and application design, brand image, social media management and content creation. Eager to find an opportunity to work as a waitress while pursuing an International Business diploma at Tamwood International College.
Overview
2
2
years of professional experience
Work History
Server
Staff Your Event
255 Bremner Blvd STALL 6, Toronto, ON M5V 3M9c, ON
11.2022 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees on restaurant procedures and plating techniques.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server/Cashier Manager
La Granja
Tabio, Cundinamarca
06.2022 - 10.2022
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Service Coordinator
Casa Colonial Cafe & Cocina
Cajica, Cundinamarca
01.2020 - 01.2022
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built and maintained working relationships with peers and upper management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
Education
Some College (No Degree) - Digital Marketing
Tamwood
1200-80 Bloor St W, Toronto, ON M5S 2V1Skills
- Buffet Setup and Takedown
- Smart Serve
- Food Safety Understanding
- Menu Memorization
- Table Setting Arrangements
- High-Volume Dining
- Price Memorization
- Check Payment Processing
- Dining Customer Service
- Warm and Friendly
- Team Player
- Menu Recommendations
- Menu Memorization and Presentation
- Upselling and Cross Selling
- Workflow Coordination
- Cool Under Pressure
- Customer Service and Rapport
- Order Accuracy and Delivery
- Staff Training
- Service Oriented
- Excellent Verbal and Written Communication
- English and Spanish
Accomplishments
- Exceeded sales goals by average of 50% in 1 year.
Timeline
Server
Staff Your Event
11.2022 - Current
Server/Cashier Manager
La Granja
06.2022 - 10.2022
Service Coordinator
Casa Colonial Cafe & Cocina
01.2020 - 01.2022
Some College (No Degree) - Digital Marketing
Tamwood
Similar Profiles
Manthan BalarManthan Balar
Server/Wait Staff at Staff Your EventServer/Wait Staff at Staff Your Event
Catalina NavarroCatalina Navarro
Banquet Supervisor/ Bartender at Staff Your EventBanquet Supervisor/ Bartender at Staff Your Event
Amelia ErvinAmelia Ervin
After-School Peer Tutor at Staff Organized ClubAfter-School Peer Tutor at Staff Organized Club
Anmol FarishtaAnmol Farishta
Tutor at TutorTutor at Tutor
Jose Alfonso TaboadaJose Alfonso Taboada
Content Curator at Score Media & GamingContent Curator at Score Media & Gaming